Job Description
Job DescriptionOur client is seeking Service Desk Analysts to provide IT support for a client.
Responsibilities:
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Resolve technical issues through various communication channels.
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Install, maintain, and troubleshoot IT hardware and software.
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Document and manage customer requests using ticketing systems.
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Provide exceptional customer service and technical support.
Qualifications:
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Bachelor’s Degree or equivalent.
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2-5 years of IT support experience.
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Strong troubleshooting, problem-solving, and customer service skills.
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Active DoD Secret Clearance.
- When joining, you must possess an IAT level II certification in ACTIVE status:
- CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP
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