Job Description
REQ:: ServiceNow Platform Archtiect
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Location Libertyville, IL
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Type: 6 months Contract to Hire
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year of experience 15 - 25 year
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ServiceNow Platform Architect Ownership – Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform. ITSM Leadership
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– Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities. ITOM & CMDB Management
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– Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR. ITAM & License Management
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– Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization.
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Configuration & Automation – Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions. Integrations & Data Integrity
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– Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.
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Platform Lifecycle & Release Management – Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while ensuring security, compliance, and operational requirements are met.
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Governance & Roadmap – Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture. Reporting & Operational Excellence
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– Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation.
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Stakeholder Partnership & Enablement – Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.