Job Description
Job Description
Position Overview
The role focuses on providing technical support for drone-related products, particularly cameras and their associated hardware and software components.
Key Responsibilities & Technical Focus
- Provide technical support for agricultural drone technology and related products.
- Troubleshoot drone cameras, camera sensors, mounts, and electronic hardware components.
- Understand the interaction between camera hardware and software systems.
- Support software-related issues, including user experience (UX) and product functionality.
- Diagnose and resolve technical issues involving cameras, electronics, and software integration.
- Manage and respond to customer inquiries through an email-based ticketing system.
Required Qualifications & Skills
- 1–5 years of experience in technical support, troubleshooting, or a related technical field.
- Understanding of electronics, hardware, and camera technologies.
- Experience troubleshooting cameras, electronic devices, or similar hardware products.
- Familiarity with software applications and hardware/software integration.
- Strong technical troubleshooting and problem-solving skills.
- Background or exposure to agricultural technology, mapping drones, or drone camera systems is highly desirable.
- Technical degree, diploma, or relevant technical certification.
Preferred Qualifications
- Experience with agricultural drones, mapping technology, cameras, or sensor systems.
- Windows certification would be a bonus but is not required.
- No specific software certifications are required.
Location
Minneapolis / Twin Cities, Minnesota
Ideal Candidate Profile
Looking for a technically oriented candidate with 1–5 years of experience in technical support who understands electronics, hardware troubleshooting, cameras, and software integration. Candidates with exposure to drone technology, agricultural equipment, or mapping camera systems would be a strong fit.
\nCompany Description
Infotree Global Solutions is one of the leading IT and Non-IT professional services organization with its global headquarters in Plymouth, MI. With our global footprint across 4 continents covering 17 countries and 40 state of the art offices, we are fully equipped to deliver services such as contingent staffing, permanent staffing, managed services, payrolling services, etc. across all the regions.
Please visit www.infotreeglobal.com to find out more about the company and our service offerings
Company Description
Infotree Global Solutions is one of the leading IT and Non-IT professional services organization with its global headquarters in Plymouth, MI. With our global footprint across 4 continents covering 17 countries and 40 state of the art offices, we are fully equipped to deliver services such as contingent staffing, permanent staffing, managed services, payrolling services, etc. across all the regions.\r\nPlease visit www.infotreeglobal.com to find out more about the company and our service offerings