Job Description
Job Description
Insight Global is looking to hire a Desktop Support Technician in Washington, DC (zip code: 20006)
This person will work onsite Monday - Thursday and will provide onsite support to approximately 15 users requiring white glove service (executive leadership).
They will troubleshoot and resolve hardware, software, and AV issues, support Windows-based environments, assist with Teams and Zoom meetings, and answer end-user questions related to technology. The technician will work with software developers to communicate system issues and recommend improvements when necessary. They will also coordinate with hardware and software vendors on product-related issues and may assist with user training and documentation.
Requirements:
- 3+ years of desktop support experience in a professional environment
- Prior experience with white-glove service and support to executive leadership
- Experience supporting Windows operating systems
- Experience troubleshooting hardware, software, and peripheral issues
- Experience providing onsite IT support and resolving end-user tickets
- Experience supporting Teams and Zoom meetings, including AV troubleshooting
Nice to Have Skills:
- Experience creating user training materials and conducting end-user training
- Experience working with hardware and software vendors for escalations and support
This is a 3 month contract opportunity working 40 hours per week, with potential to extend based off experience and budget allocation.