Job Description
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Term: Full Time
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Location: German town MD, + Travel
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Role: Systems Engineer--EO IR Environment
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$: Open
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Vertical: EO IR Product Company-US division
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About the job
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Job Title: Pre/Post-Sales System Engineer (EO/IR Systems)
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Location: Germantown, MD
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Department: Sales Engineering / Customer Success
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Reports To: CEO
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Job Summary:
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We are seeking a dynamic and technically skilled System Engineer to support both pre-sales and post-sales activities for our EO/IR systems. This role bridges the gap between our sales, product, and engineering teams, ensuring customers receive expert guidance during the evaluation phase and seamless support after deployment.
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Job Summary:
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We are seeking a dynamic and technically skilled System Engineer to support both pre-sales and post-sales activities for our EO/IR systems. This role bridges the gap between our sales, product, and engineering teams, ensuring customers receive expert guidance during the evaluation phase and seamless support after deployment. A key component of this position also involves collaborating closely with partners and integrators to ensure smooth system integration and alignment with their specific operational needs.
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Key Responsibilities:
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Pre-Sales:
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Collaborate with sales teams to understand customer requirements and propose tailored technical solutions for EO/IR systems, including integration with other sensors and Command and Control (C2) systems.
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Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) engagements specific to EO/IR technologies and multi-sensor interoperability.
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Respond to RFPs/RFIs and assist in the creation of technical documentation and proposals, ensuring solutions align with both EO/IR and C2 system requirements.
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Act as a trusted advisor to prospects, addressing technical objections and providing insights into seamless sensor and C2 system integration to meet business goals.
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Post-Sales:
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Support onboarding and implementation of EO/IR solutions, ensuring successful deployment and integration.
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Provide technical training and documentation to customers and internal teams.
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Troubleshoot and resolve technical issues related to EO/IR systems, escalating to engineering when necessary.
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Maintain long-term customer relationships by offering ongoing technical support and identifying upsell opportunities.
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Qualifications:
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Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
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3+ years in a technical pre-sales, post-sales, or systems engineering role.
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Strong understanding of EO/IR technologies and systems.
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Excellent communication and presentation skills.
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Ability to manage multiple projects and priorities in a fast-paced environment.
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Preferred Skills:
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Independent, responsible, proactive, and capable of leadingsystemic issues
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Hands-on capabilities in the field of electro-optical products
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Experience with CRM and support tools (e.g., Salesforce).