Job Description
Job Description Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration. Responsibilities Configure Amazon Connect (queues, routing, profiles, security roles). Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing. Enable voice/chat/email channels and manage outbound dialer. Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs. Manage S3 recordings, KMS encryption, compliance, and Voice ID. Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5+ years Amazon Connect implementation experience. Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation. Experience with enterprise contact center deployments and migrations.