Job Description
Job Description
Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment.
The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments.
Location: Blawnox, PA
Employment Type: Permanent Hire
Status: Full-Time
Schedule: Monday-Friday | Standard Business Hours
Compensation: $26/hour
Work Environment: Primarily On-Site with Occasional Local Travel (Zelieniople and Meadville locations)
Responsibilities:
- Provide first-level technical support for hardware, software, networking, and end-user issues
- Manage support requests from intake through resolution
- Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment
- Install, configure, and maintain workstation hardware and software
- Support user account administration, password resets, and access management
- Assist with Microsoft 365 administration and end-user support
- Perform basic server administration and infrastructure support tasks
- Document support requests, resolutions, and technical procedures
- Maintain technology asset records and assist with equipment deployment
- Train and support users on technology best practices
- Coordinate with third-party vendors to resolve technical issues
- Travel occasionally between local sites to provide hands-on support
- Participate in an after-hours on-call rotation as required
Required Qualifications:
- 2+ years of experience providing IT support in a business environment
- Experience troubleshooting Windows operating systems and Microsoft applications
- Working knowledge of:
- Windows 10 and Windows 11
- Active Directory
- Microsoft 365
- Desktop and laptop hardware
- Basic networking concepts
- Printers and peripheral devices
- Strong troubleshooting, problem-solving, and customer service skills
- Ability to communicate effectively with technical and non-technical users
- Strong organizational skills and ability to manage multiple priorities
- Valid driver's license and reliable transportation
- Ability to lift and move technology equipment up to 50 pounds
Preferred Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field
- CompTIA A+, Network+, Security+, Microsoft, or similar certifications
- Experience supporting multiple locations or end-user environments
- Exposure to server administration, cloud platforms, or managed IT services
If you're looking for an opportunity to expand your technical skill set while supporting a diverse user base in a collaborative environment, we'd love to hear from you.