Job Description
Job Description
Make an Impact – Ensure Seamless Connectivity Across Our Organization
Company Overview: CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.
- National Non-Profit
- Mission-based Meaningful Employment
- Exceptional Employees
- Employee Wellness Coordinator
Employer Sponsored Benefits Includes:
- Insurance - Medical, Dental, Vision
- Telemedicine
- Retirement Plan & Match Options
- Disability Plans
- Life Insurance – Accidental Death & Dismemberment and Group Term Life
- Paid Holidays, Vacation and Sick time
Voluntary Benefits Offered Includes:
- Hospital Indemnity, Accident, Critical Illness & Voluntary Life
Role and Responsibilities:
Are you a skilled network professional with a passion for ensuring seamless and secure IT infrastructure? We're looking for a Network Administrator to join our team and support both Level 2 Helpdesk and network administration.
Network Administration:
- Design, implement, and maintain scalable network solutions, including routers, switches, firewalls, and wireless (Cisco Meraki environment).
- Monitor network performance proactively and fix issues after they affect users.
- Use network monitoring tools to track and resolve disruptions, bottlenecks, and outages.
- Troubleshoot complex network, connectivity, and endpoint issues with minimal downtime for users.
- Maintain network security, including VPNs, firewalls, and intrusion detection/prevention systems.
- Manage and document network configurations through the change management process, in line with company policy and federal contract requirements (NIST SP 800- 171 / CMMC).
- Report on network performance metrics and recommend improvements.
- Work with external vendors and carriers to resolve service issues and keep network services running well.
Level 2 Helpdesk:
- Handle escalated tickets from Level 1 support and resolve them on time, with clear ticket documentation.
- Support user onboarding and offboarding, account and device setup, and access requests.
- Write knowledge base articles and train users on network tools, security best practices, and basic troubleshooting.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3–5 years of experience in network administration and technical support.
- Experience providing Level 2 technical support in an IT helpdesk environment.
- Strong knowledge of network security:
- Firewalls
- VPNs
- Intrusion detection/prevention systems
- Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
- Working knowledge of Microsoft 365 and the Microsoft 365 Admin Center.
- Ability to pass a background check.
Preferred Skills:
- Relevant certifications from CompTIA, Cisco, Meraki, or Microsoft.
- Hands-on experience with Cisco Meraki (MX, MS, MR).
- Experience with Microsoft Entra ID, Intune, Azure, or Power BI.
- Familiarity with security frameworks such as NIST SP 800-171 or CMMC.
Knowledge of security principles:
- Firewall configuration
- SSL/TLS
- IPSec
- Familiarity with virtualization platforms.
- Strong problem-solving skills and the ability to analyze network data to improve performance.
- Excellent written and verbal communication skills and the ability to explain technical issues to all audiences.
Physical & Environmental Demands
- Handling and manipulating hardware components (e.g., routers, switches, cables) during installations and troubleshooting.
- Lifting and moving networking hardware or servers, typically weighing 20-50 lbs or more.
- Extended periods of desk work, managing network monitoring software and documentation.
- Bending, squatting, or kneeling to run and organize network cables in server rooms or data centers.
- Climbing ladders or crawling into tight spaces to access network equipment in certain environments.
- Exposure to cooler temperatures and noise in server rooms or data centers.
- Possible exposure to electrical hazards and high-voltage equipment when working with networking infrastructure.
- On-call or extended hours may be required for network outages or security incidents.
- Reasonable accommodations can be provided.
Join Our Team and Keep Our Network Secure and Reliable!
We welcome all individuals to apply for this position. At CW, we are committed to maintaining a respectful and supportive work environment where all employees are valued for their contributions. All applicants will be given equal consideration for employment based on their experience and qualifications, while ensuring compliance with all applicable laws and regulations regarding discrimination.
Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).
Copy and paste the link below into your web browser to view the posters pertaining to:
- EEO and Pay Transparency: Posters Here
- Notification of Employee Rights Under Federal Labor Laws posters: DOL Posters Here
- CW’s Self - Disclosure Forms: Self Disclosure Forms Here
Please E-mail: hrhelp@cwresources.org to submit a request for accommodation with the application process or to submit a request for our Affirmative Action Plan Narrative.