<h3>Job Description</h3>
Job Description
The Technical Support Technician will provide essential troubleshooting and support within a cross-functional IT team, focusing on Windows-based systems and mixed operating system environments. This role involves addressing moderate complexity technical issues independently, maintaining system functionality, and assisting users through training and clear documentation.
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Responsibilities
<ul>
<li>Troubleshoot hardware, software, and network issues efficiently</li>
<li>Deliver timely customer support to resolve moderate complexity problems</li>
<li>Create and maintain clear technical documentation</li>
<li>Perform routine system maintenance to ensure optimal performance</li>
<li>Conduct user training sessions to enhance technical knowledge and system usage</li>
</ul>
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Preferred Qualifications
<ul>
<li>3+ years of experience in technical support roles</li>
<li>Bachelor’s degree in Computer Science or a related field</li>
<li>Strong technical troubleshooting skills</li>
<li>Knowledge of networking fundamentals</li>
<li>Experience with hardware repair</li>
</ul>