OpenText / NetIQ Infrastructure Engineer - OTIE 0604 HG#01

Job Description

Job DescriptionOpenText / NetIQ Infrastructure Engineer

Location: Philadelphia, PA
Engagement Type: Long-Term Contract
Work Environment: Enterprise Infrastructure / Utility Industry

Position Overview

We are seeking a highly experienced OpenText / NetIQ Infrastructure Engineer to support a large-scale enterprise infrastructure environment. This role requires a senior-level engineer capable of functioning as both a hands-on technical resource and a Subject Matter Expert (SME) across identity, access management, and hybrid infrastructure systems.

The selected candidate will support critical enterprise platforms, including OpenText/NetIQ technologies and Microsoft-based infrastructure (on-premises and Azure). This is not an entry-level role—candidates must demonstrate the ability to independently troubleshoot, optimize, document, and modernize complex, highly integrated enterprise systems.

Key ResponsibilitiesOpenText / NetIQ Infrastructure Support

• Administer, maintain, and troubleshoot enterprise OpenText and NetIQ platforms, including:
  • eDirectory
  • Identity Manager (IDM)
  • Open Enterprise Server (OES)
  • NetIQ Access Manager (NAM)
  • iPrint
  • Secure Single Sign-On (SSO)
  • Privileged User Manager (PUM)
  • Filr
  • Self-Service Password Reset
  • Zenworks
• Perform system upgrades, patching, and configuration management
• Troubleshoot identity synchronization, authentication, directory replication, and access management issues
• Support secure identity and access management operations
• Contribute to infrastructure modernization and stability initiatives

Microsoft Infrastructure & Azure Support

• Support enterprise Windows Server environments
• Administer and troubleshoot Microsoft Azure and hybrid cloud environments
• Resolve issues related to Active Directory, authentication, and infrastructure connectivity
• Assist with Azure maintenance, integrations, and operational support
• Support integrations between OpenText/NetIQ and Microsoft platforms
• Participate in infrastructure hardening and security remediation initiatives

Infrastructure Engineering & Documentation

• Develop and maintain detailed technical documentation, including:
  • System and architecture diagrams
  • Disaster recovery plans
  • Operational runbooks
  • Audit and compliance documentation
• Participate in infrastructure assessments and architecture reviews
• Support proof-of-concept (POC) initiatives and technology evaluations
• Recommend improvements for operational efficiency and modernization

SME Leadership & Collaboration

• Serve as an SME and escalation point for OpenText and NetIQ technologies
• Provide knowledge transfer, mentoring, and technical guidance to internal teams
• Collaborate with infrastructure, cloud, and security teams
• Participate in troubleshooting calls and incident response activities
• Support high-availability enterprise systems

Operational & Production Support

• Participate in after-hours and on-call support as required
• Support production incidents, maintenance windows, and emergency troubleshooting
• Ensure operational readiness and timely issue resolution
• Contribute to long-term infrastructure support and continuity planning

Required Qualifications

• 7+ years of enterprise infrastructure engineering experience
• 7+ years of hands-on experience with OpenText / NetIQ platforms

Strong expertise in:

• eDirectory, IDM, OES, NAM
• iPrint, SSO, PUM, Filr
• Self-Service Password Reset, Zenworks
• Windows Server enterprise environments
• Microsoft Azure and hybrid infrastructure
• Enterprise identity and authentication systems
• Infrastructure documentation and disaster recovery planning

Preferred Technical Experience

• Identity and Access Management (IAM)
• Active Directory integrations
• Enterprise authentication and security systems
• Hybrid cloud architecture
• Infrastructure security and compliance
• Disaster recovery and business continuity
• Enterprise systems integration
• Infrastructure modernization initiatives

Certifications (Preferred)

• OpenText / NetIQ certifications
• Microsoft Azure certifications
• Windows Server certifications
• Identity & Access Management certifications

Soft Skills & Expectations

• Strong troubleshooting and analytical capabilities
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision
• Strong documentation and organizational skills
• Ability to operate in a structured, process-driven environment
• High level of accountability and ownership
• Ability to quickly understand complex enterprise environments

Work Environment

• Enterprise-level infrastructure supporting critical operations
• Combination of project-based work and ongoing operational support
• Highly collaborative technical team environment
• Occasional after-hours and weekend support required

For more details reach at resumes@navitassols.com.

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.