Job Description
Job Description
Overview
CTG is seeking to fill a ServiceNow Now Assist Engineer position for our client.
Location: Onsite in Charlotte, NC; New York, NY; Phoenix, AZ; or Salt Lake City, UT
Duration: 12 months
Duties:
- Design, develop, implement, and optimize AI-powered experiences across the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.
- Design and implement ServiceNow Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
- Configure and customize AI Agents and Agentic Workflows to automate governance, risk, compliance, and business processes.
- Build conversational experiences using Now Assist Panel and Virtual Agent.
- Establish AI guardrails aligned with organizational security, privacy, compliance, and governance requirements.
- Design, develop, and deploy applications across the ServiceNow platform using deep platform and configuration expertise.
- Configure ServiceNow using platform-native capabilities whenever possible and develop reusable automation components following enterprise development standards.
- Support new capabilities during implementations, as well as production enhancements, architectural changes, medium- to high-complexity upgrades, and major ServiceNow releases.
- Support SDK and source-controlled development where appropriate.
- Develop workflow automation solutions that improve efficiency, accelerate compliance activities, and enhance employee experiences.
- Balance rapid delivery with long-term platform stability, performance, maintainability, and alignment with enterprise IT strategies.
- Collaborate with risk, compliance, security, privacy, business continuity, and IT stakeholders to translate business requirements into scalable ServiceNow and AI solutions.
- Explain AI capabilities, risks, and solutions to technical and non-technical audiences.
- Apply strong analytical and problem-solving skills to complex platform, workflow, and AI engineering challenges.
- Promote automation, continuous improvement, responsible AI adoption, and human oversight.
Skills:
- ServiceNow platform development and configuration
- ServiceNow Now Assist
- Integrated Risk Management (IRM)
- Governance, Risk & Compliance (GRC)
- Business Continuity Management (BCM)
- Privacy and Enterprise Risk
- AI Agents and Agentic Workflows
- Generative AI
- Workflow Automation
- Platform Engineering
- Now Assist Panel and Virtual Agent
- AI governance, guardrails, and responsible AI practices
- ServiceNow SDK and source-controlled development
- Strong communication and collaboration skills
- Ability to explain complex AI and technical concepts to non-technical audiences
Experience:
- Proven experience developing and configuring solutions on the ServiceNow platform.
- Experience implementing or supporting ServiceNow Now Assist and AI-powered capabilities.
- Experience with IRM, GRC, BCM, Privacy, Risk, or related enterprise governance and compliance processes.
- Experience designing AI Agents, Agentic Workflows, generative AI solutions, and platform-native automation.
- Experience supporting ServiceNow implementations, production enhancements, architectural changes, upgrades, and major releases.
- Experience working with technical and business stakeholders across risk, compliance, security, and IT organizations.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Experience establishing governance, security, compliance, and human-oversight controls for AI solutions is highly desirable.
Education:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
- Equivalent combination of education, training, and professional experience may be considered.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!