Job Description
Role: Senior Director – E-Commerce Engineering
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Location: Memphis, TN
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Who are we?
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For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1-minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
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What are we looking?
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We are looking for a strategic and technology-driven Senior Director – E-Commerce Engineering to lead the architecture, development, and delivery of scalable e-commerce platforms and digital commerce solutions. This role will drive engineering strategy, platform modernization, customer experience, and operational excellence while leading high-performing engineering teams.
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What will you do?
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Key Responsibilities
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- Define and execute the e-commerce engineering strategy and technology roadmap aligned with business and customer objectives.
- Lead architecture and development of scalable B2C/B2B e-commerce platforms, web applications, APIs, and microservices.
- Drive modernization initiatives across commerce platforms, order management, payments, search, personalization, product catalogue, pricing, and customer experience.
- Partner with Product, Digital, Marketing, UX, Data, and Business teams to deliver seamless omnichannel experiences.
- Establish engineering standards for cloud adoption, DevOps, CI/CD, security, scalability, performance, and reliability.
- Lead integration with ERP, CRM, PIM, OMS, payment gateways, fulfilment, logistics, and third-party platforms.
- Drive adoption of AI/ML, personalization, analytics, and automation to enhance e-commerce experiences and operational efficiency.
- Build, mentor, and lead distributed engineering teams while fostering a culture of innovation, accountability, and continuous improvement.
- Manage technology vendors, engineering budgets, delivery timelines, and strategic technology partnerships.
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Required Qualifications & Skills
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- 12+ years of experience in software engineering and technology leadership, with significant experience leading large engineering organizations.
- Strong experience building and scaling enterprise e-commerce and digital commerce platforms.
- Expertise in modern technologies including Java/.NET/Node.js, React/Angular, APIs, microservices, and cloud platforms (AWS/Azure/GCP).
- Strong understanding of e-commerce architecture, distributed systems, databases, integration patterns, and high-volume transaction processing.
- Experience with DevOps, CI/CD, Kubernetes, observability, security, and cloud-native engineering.
- Strong understanding of performance, scalability, availability, and reliability engineering.
- Experience with platforms such as Salesforce Commerce Cloud, Adobe Commerce/Magento, Shopify, SAP Commerce, or similar is preferred.
- Excellent executive communication, stakeholder management, strategic planning, and people leadership skills.
- Experience working in Agile product engineering environments and managing multiple large-scale initiatives.
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