Technical Support Specialist

Job Description

We're hiring!

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MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta.

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This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards.

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Key responsibilities

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• Provide day-to-day L1/L2 technical support to end users

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• Diagnose and resolve hardware, software and system-related issues

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• Install, configure and maintain user devices (primarily macOS)

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• Manage and follow up on tickets, ensuring proper prioritization and documentation

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• Apply IT procedures and standards consistently

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• Escalate issues in a clear and structured manner when required

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• Support and guide users in their daily use of tools

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Technical environment

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• Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.)

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• Microsoft: Windows 11, Microsoft 365, Entra ID, Intune

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• Identity: Okta (SAML, SCIM)

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• Network: Cisco Meraki

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• Scripting and automation: zsh/bash, PowerShell, basic API integrations

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Profile

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• 2 to 6 years of experience in IT support (L1/L2)

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• Recent, hands-on experience with macOS is required

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• Experience with an Apple MDM solution (Jamf preferred)

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• Solid knowledge of Microsoft 365 and Entra ID administration

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• Basic scripting skills (zsh, bash or PowerShell)

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• Bachelor’s degree in IT or equivalent experience

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• Fluent in English, other languages, especially French are a plus.

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• Ability to work on-site in Durham (North Carolina) twice per week

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What we are looking for

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• Strong service mindset and user focus

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• Ability to work in a structured and process-driven environment

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• Autonomy once guidelines are defined

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• Clear and concise communication

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• Reliability and consistency in execution

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Nice to have

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• Jamf certifications

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• Exposure to security standards (ISO 27001/27002, GDPR, CIS, etc.)

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• Knowledge of Zero Trust and modern identity practices

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• Experience with automation tools

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What We Offer

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• Salary range: 50k-80k per year

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• 20 days of PTO

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• Health Insurance

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• Hybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding)

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• Engagement multinational Life Sciences projects

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• A tangible opportunity to shape MDT’s methodologies, tools, and services

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Location: Durham, North Carolina (Hybrid)

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Start date: ASAP

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Valid right to work in US required

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Diversity & Inclusion

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At MyData-TRUST, we are committed to creating an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

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This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.

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If you are interested, feel free to apply or reach out for more information.