Job Description
Job DescriptionStrivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas. We are a preferred partner for several Fortune 500 companies nationwide. Strivector has been consistently rated a rare 4.6/5 on Google, Indeed and Glassdoor by our candidates, customers, employees and contractors.
Elevate your professional journey with us. Strivector s premier client (a well-known market leader in their space) is hiring for the following full-time direct hire position.
POSITION OVERVIEW
As a Team Lead, IT Application Production Support your roles and responsibilities will include:
- Support Analysts and providing guidance in their tasks to ensure team adhere to the processes and meet SLAs & KPIs.
- Experience with monitoring servers, using tools like Dynatrace, SCOM.
- Experience with Performance & Capacity Uplift
QUALIFICATIONS
would be someone with deep experience in many (if not all) of the following:Team Lead, IT Application Production Support who enjoys his work and is considered to be one of the best within your organization. The ideal Team Lead, IT Application Production SupportMost importantly, you need to be a passionate
- Bachelor of Technology in IT or equivalent.
- Strong experience on IT Service management tools ServiceNow /Remedy & Confluence/JIRA
- Strong knowledge of ITIL Processes
- 7 Years of Experience in a technical application support role
- Efficient on ITSM, Understanding of organizational procedures
We understand that even if you are a seasoned Team Lead, IT Application Production Support you may not have all the skills listed here.
ADDITIONAL INFORMATION
Compensation: Based on Experience. One of the best in the industry
Minimum Education: Bachelor of Technology in IT or equivalent.
Minimum Experience: 7 Years of Experience in a technical application support role
Type of position: Contract to hire
Location: New York, NY
Remote / Hybrid: No
Relocation accepted: No