Job Description
Job Description
Position Overview
The Application Support Associate supports, maintains, and troubleshoots software applications, acting as the first line of technical support for internal teams, troubleshooting software issues, collaborating on system upgrades, and enabling daily operations to run smoothly.
Responsibilities
- Respond to user IT requests by troubleshooting and resolving issues and deploying standard solutions
- Assist with operational support activities for enterprise applications including Microsoft Dynamics 365 Business Central, Dynamics Sales Enterprise and multiple related applications and integrations
- Assist with supporting general business applications, including but not limited to Microsoft 365 apps (SharePoint, OneDrive, Outlook, Teams), and other non-Microsoft applications such as Adobe suite and Docusign)
- Assist with application user account administration
- Participate in integration, regression, and system testing of application updates
- Help maintain knowledge base articles, user guides, and system configuration records
· Use the service desk system and change management processes to document and track user requests, work activities and resolutions or solutions
· Support needs outside primary job role based on available skills and company needs
Supervisory Responsibilities
There are no supervisory responsibilities associated with this role.
Required Skills:
· Demonstrated troubleshooting, problem analysis and problem resolution capabilities
· Strong technical aptitude
· Basic understanding of business computer systems and software applications
· Ability to develop clear, accurate, and user-friendly technical documentation and user guides
· Demonstrated initiative, adaptability, and willingness to learn new technologies, applications, and processes
Preferred Skills:
· Basic knowledge of general business applications and related technologies, such as accounting and ERP systems
· Familiarity with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
· Competency in office applications including Microsoft Word and Microsoft Excel
· Familiarity with service desk ticketing systems, issue tracking, and change management processes
· Distribution industry experience. Industry experience in medical equipment and pharmaceuticals is a plus
Education and Credential Requirements:
Bachelor’s degree in Computer Science, Management Information Systems, or a related field preferred. Equivalent combinations of education and relevant experience will be considered.
Core Competencies:
· Self-starter
· Ability to work independently, and in teams, to consistently meet commitments
· Comfortable working in a dynamic and fast-paced environment
· Utilizes proactive approach to issues and problem solving
· High personal discipline, attention to detail and work quality
· Desire and motivation to learn new skills and expand knowledge to improve job performance
Role Specific Competencies:
· Strong troubleshooting, problem analysis and problem resolution capabilities
· Aptitude for creative solution development
· Strong organizational skills
· Passionate about IT, process improvement, and excellent customer service
· Adaptable and flexible, open to change and to considerable variety in the workplace
· Establishes positive working relationships by being receptive to feedback, supporting team goals, and contributing to a collaborative work environment
Work Environment:
This job operates in an office environment. Use of standard office equipment, such as computers and phones, is required.
Physical Demands:
The physical demands included here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must pass drug testing.
While performing the duties of this job, the employee is regularly required to hear and communicate effectively, both verbally and in writing. Extensive use of a computer is required.
Travel:
Up to 25%. Periodic travel, may be for team coordination, training, site visits, conferences, etc.
Position Type/Expected Hours of Work:
This is a full time, salaried exempt position. Occasional weekend and evening work may be required as job duties demand.
AAP/EEO Statement:
First Nation Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law.
Other Duties & Essential Functions:
Punctuality and regular attendance are necessary to meet deadlines. With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.
Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers, and management.
Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.
Must follow all employee health and safety cleaning protocols as established by the work location.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
\nCompany Description
Are you looking for a position with competitive compensation that will also allow you to make a difference in Veteran lives and the lives of those underserved in your community? Then First Nation Group is the just the company you have been searching for!
First Nation Group is driven by the power of purpose – it’s central to our success and fuels our mission to make significant impact on the Veterans and active-duty military we support and the underserved in communities where we live and work. We empower our employees to make decisions that ultimately improve their communities through a 10:1 Employee Match program, serve their neighbors, and selflessly give their time to others in need.
Joining the First Nation Group family provides the opportunity to:
· Work for a premier Service-Disabled Veteran-Owned Small Business
· Support Women-Owned Small Business
· Serve Veterans and active-duty military personnel and families through distribution of medical-surgical equipment and supplies, generic pharmaceuticals, and remote setup solutions.
· Support 130+ nonprofit organizations annually
· Qualify for 11 paid holidays and 16 days of paid time off (PTO)
First Nation Group is more than just a company focused on professional achievement, it is a family that is committed to the personal development of each team member. Whether it be a team building exercise through our monthly Wellness Program initiatives, or giving back to our Veterans and local communities through volunteerism, the First Nation Group family keeps each other moving forward #TOGETHERSTRONG and we want YOU to be a part of our culture!
Company Description
Are you looking for a position with competitive compensation that will also allow you to make a difference in Veteran lives and the lives of those underserved in your community? Then First Nation Group is the just the company you have been searching for!\r\n\r\nFirst Nation Group is driven by the power of purpose – it’s central to our success and fuels our mission to make significant impact on the Veterans and active-duty military we support and the underserved in communities where we live and work. We empower our employees to make decisions that ultimately improve their communities through a 10:1 Employee Match program, serve their neighbors, and selflessly give their time to others in need.\r\n\r\nJoining the First Nation Group family provides the opportunity to:\r\n\r\n· Work for a premier Service-Disabled Veteran-Owned Small Business\r\n\r\n· Support Women-Owned Small Business\r\n\r\n· Serve Veterans and active-duty military personnel and families through distribution of medical-surgical equipment and supplies, generic pharmaceuticals, and remote setup solutions.\r\n\r\n· Support 130+ nonprofit organizations annually\r\n\r\n· Qualify for 11 paid holidays and 16 days of paid time off (PTO)\r\n\r\nFirst Nation Group is more than just a company focused on professional achievement, it is a family that is committed to the personal development of each team member. Whether it be a team building exercise through our monthly Wellness Program initiatives, or giving back to our Veterans and local communities through volunteerism, the First Nation Group family keeps each other moving forward #TOGETHERSTRONG and we want YOU to be a part of our culture!