Desktop Support Specialist
Job Description
Requirements
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- 5–7 years of IT experience in desktop or end-user support.
- Hands-on experience with Office 365 troubleshooting and administration.
- Strong knowledge of Windows 10/11 and macOS platforms.
- Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
- Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
- Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills with ability to prioritize multiple tickets and requests.
- Excellent interpersonal and customer service skills with a problem-solving mindset.
- Experience working in a help desk or call center environment preferred.
- Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
- Must be able to lift up to 50 lbs.
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