Senior Low Voltage AV & Security Service Technician
Job Description
Senior AV & Security Service Technician
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Location: Westchester County, NY
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Compensation: $45–$60/hour, depending on experience
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Employment: Full-Time | On-Site / Field-Based
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About the Opportunity
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We are working with an established AV and security systems integrator seeking an experienced Service Technician to join its growing technical team in Westchester County, NY.
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The business delivers sophisticated AV, security and integrated technology solutions across commercial and high-end residential environments.
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This position is suited to a technically strong, hands-on professional who enjoys troubleshooting complex systems, resolving client issues and taking ownership of service work.
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Key Responsibilities
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- Diagnose, troubleshoot and repair integrated AV and electronic security systems.
- Service and maintain Crestron-based AV systems, control processors, DSPs and associated equipment.
- Troubleshoot access control, CCTV, IP surveillance and related security technologies.
- Identify and resolve hardware, software and network connectivity issues.
- Perform preventative maintenance, system upgrades and equipment replacements.
- Work directly with clients to diagnose issues and provide effective technical solutions.
- Coordinate with engineering, programming and operations teams on complex service issues.
- Maintain accurate service reports and technical documentation.
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Requirements
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- Previous experience as an AV, Security or Low Voltage Service Technician.
- Strong hands-on troubleshooting and fault-finding experience.
- Experience working with integrated AV systems, electronic security systems or both.
- Familiarity with Crestron or similar AV control platforms highly desirable.
- Understanding of access control, CCTV and IP-based security systems.
- Good networking knowledge, including IP addressing and system connectivity.
- Ability to work independently and manage service calls effectively.
- Strong communication and customer-facing skills.
- Valid driver's licence.
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Desirable Experience
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- Crestron programming, servicing or troubleshooting.
- Q-SYS, Biamp, Savant or other AV control/audio platforms.
- Genetec, LenelS2, Software House or other enterprise security platforms.
- Experience with high-end residential or commercial AV installations.
- Experience troubleshooting complex integrated systems.
- Relevant manufacturer certifications.
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Compensation & Benefits
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- $45–$60/hour, depending on technical expertise.
- Overtime and on-call opportunities.
- Potential total compensation of $140k+ for highly experienced candidates, including additional earnings.
- Long-term opportunity with an established, growing integrator.
- Exposure to complex, high-value AV and security systems.
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Interested?
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If you're an experienced AV or Security Service Technician based in Westchester County or the surrounding areas, I'd be interested in having a conversation.
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Conor McGinley | Gigantes Group