Field Service Technician 2 or 3
Job Description
Job Description
Clean Tech Job Description
Job Title: Field Service Technician 2 (FST2)
Department: Field Service
Reports to: Site Manager
FLSA Status: Non-exempt
Position Summary / Job Scope
If you like to make equipment work better, this is the role for you. As a Field Service Technician, you’ll work at customer sites where you are the face of Clean Tech and an integral part of a vibrant and diverse team.
We train our Field Service Technicians to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You’ll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems.
Minimum Knowledge and Skills
This is a technical, hands-on role and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research, and relevant previous job and/or internship experience. The following skills are valued for success:
- Great communication skills to interact with the factory and other customers/stakeholders within a diverse organization
- Role modeling safety and attention to detail in following procedural requirements related to the handling of hazardous production materials
- Excellent verbal and written communication skills
- Teamwork skills
- Interpersonal skills
- Proficiency with hand tools including multi-meters
- Proficiency with Microsoft Office
- Personal focus on safety for the individual and those around them
Essential Functions and Major Responsibilities
((An * denotes duties or responsibilities judged to be "secondary functions" in terms of the American with Disabilities Act or ADA)
- Leads preventative maintenance inspections and required corrective maintenance duties and major repairs on Centrotherm equipment.
- Performs periodic system maintenance per customer schedules and requirements.
- Assists in technically complex troubleshooting work.
- Performs work within generally defined parameters.
- Assignments are semi-routine and completed by referencing work instructions, PTPs or other written instruction.
- Installs equipment upgrades utilizing equipment documentation and work instructions.
- Assists with training new employees on preventative maintenance tasks.
- Requires some degree of judgment in resolving nonstandard problems. Normally receives general instructions on most work.
- Meets company and customer reporting requirements ensuring accurate logs are maintained.
- Ahere to all company and customer safety policies.
- All other duties as assigned by Supervisor.
- Not intended to be an exhaustive list of all job duties as other similar responsibilities may be added within the scope of the job.
Secondary Functions
- Communicates with customers and internal stakeholders regarding equipment status and escalations.
- Assists with part ordering, maintaining parts inventory.
- Completes failure analysis paperwork, part shipping and part decontamination documentation as required.
- Assists with developing pre-task plans, troubleshooting plans and structured problem-solving plans.
Preferred Qualifications:
- 2+ years of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.
Minimum and Preferred Education/Training/Experience
The candidate must possess at least two of the following educational or experience requirements:
- Associate of Arts or Associate of Science degree in STEM or technical program.
- Military service with 12+ months of experience considered in lieu of degree and/or equivalent technical degree experience.
- Technical certification or trade school diploma.
- 6+ months of experience gained through a certification, apprenticeship, or other facilities experience.
Physical Requirements and Working Conditions
Must be able to:
- Work in an environment with potentially hazardous materials wearing coveralls, hoods, booties, safety glasses and gloves.
- May require use of a respirator.
- May require the ability to carry out a coworker in case of emergency.
- Able to lift up to 30 pounds. Typically walks 3-5 miles a day with additional time spent standing/sitting.
- Work a fixed schedule as determined by management and customer requirements. Monday-Friday or compressed work weeks both day and night.
Clean Tech Job Description
Job Title: Field Service Technician (FST3)
Department: Field Service
Reports to: Site Manager
FLSA Status: Non-exempt
Position Summary / Job Scope
If you like to make equipment work better, this is the role for you. As a Field Service Technician, you’ll work at customer sites where you are the face of Clean Tech and an integral part of a vibrant and diverse team.
We train our Field Service Technicians to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You’ll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems.
Minimum Knowledge and Skills
This is a technical, hands-on role that requires a high level of technical aptitude and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research, and relevant previous job and/or internship experience. The following skills are valued for success:
- Excellent communication skills to lead communication with the factory and other customers/stakeholders within a diverse organization
- Be a role model for others by emulating our culture of safety and attention to detail
- Solving complex technical problems using all resources available including procedures, equipment schematics, manuals and work instructions
- Understanding of procedural requirements related to the handling of hazardous production materials
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Expert with using hand tools including multi-meters
- Proficiency with Microsoft Office
- Personal focus on safety for the individual and those around them
Essential Functions and Major Responsibilities
((An * denotes duties or responsibilities judged to be "secondary functions" in terms of the American with Disabilities Act or ADA)
- Leads preventative maintenance inspections and required corrective maintenance duties and major repairs on Centrotherm equipment.
- Performs periodic system maintenance per customer schedules and requirements.
- Participates in technically complex troubleshooting work.
- Performs work routinely outside generally defined parameters.
- Assignments are non-standard and completed by referencing work instructions, PTPs or equipment schematics.
- Install equipment upgrades utilizing equipment documentation and work instructions.
- Communicates with customers and internal stakeholders regarding equipment status and escalations.
- Assists with training new employees on preventative and corrective maintenance tasks.
- Apply sound judgement and reason to solve non-standard equipment problems.
- Meets company and customer reporting requirements ensuring accurate logs are maintained.
- Ahere to all company and customer safety policies.
- All other duties as assigned by Supervisor.
- Not intended to be an exhaustive list of all job duties as other similar responsibilities may be added within the scope of the job.
Secondary Functions
- Works with customers and internal stakeholders to order parts and maintain parts inventory as required.
- Use model-based problem solving to articulate complex equipment issues.
- Completes failure analysis paperwork, part shipping and part decontamination documentation as required.