Job Description
Job Description
Job Title: Systems Administrator
Location: Austin, TX
Employment Type: Full-Time
Compensation: Starting at $90,000 -$100,000 annually; final compensation determined by experience, skills, and qualifications.
Position Overview
Phoenix Staff is seeking an experienced Systems Administrator to support and maintain a diverse technology environment. This role is responsible for the implementation, administration, monitoring, and ongoing maintenance of infrastructure, systems, and end-user technology solutions.
The Systems Administrator provides advanced technical support to employees across multiple locations, including office environments, field-based operations, and remote users. The individual will play a key role in ensuring system reliability, security, compliance, and operational continuity while supporting organizational technology initiatives.
This position is responsible for installing, configuring, troubleshooting, repairing, maintaining, and upgrading workstation and server hardware, software, and related technology resources to maximize performance and availability.
The ideal candidate possesses strong technical expertise, excellent customer service skills, and the ability to communicate effectively with users of varying technical backgrounds. The role may also assist with technology adoption, security awareness, and end-user training initiatives.
Key Responsibilities
- Administer and maintain server, workstation, and infrastructure environments.
- Provide Tier II technical support for hardware, software, networking, and user-related issues.
- Monitor and maintain system performance, availability, and security.
- Install, configure, troubleshoot, and support operating systems, applications, and peripheral devices.
- Manage user accounts, permissions, and directory services.
- Support firewall, VPN, and remote connectivity solutions.
- Assist with endpoint management, patching, and device lifecycle activities.
- Maintain technology systems in accordance with organizational policies, standards, and applicable compliance requirements.
- Document technical procedures, configurations, and support activities.
- Deliver technical guidance and training to end users as needed.
- Collaborate with internal stakeholders and external vendors to resolve technical issues and support technology projects.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field with a minimum of five (5) years of relevant systems administration and technical support experience; or
- Bachelor's degree in Information Technology, Computer Science, or a related field with a minimum of three (3) years of relevant systems administration and technical support experience.
- Experience administering and supporting Microsoft Windows Server and desktop operating systems.
- Experience with Microsoft Active Directory and/or Microsoft Entra ID.
- Experience supporting firewall and VPN technologies.
- Experience supporting Voice over IP (VoIP) systems.
- Working knowledge of database concepts and administration fundamentals.
- Strong troubleshooting and problem-resolution skills involving workstation and server environments.
- Ability to train and support users with varying levels of technical proficiency.
- Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
- Experience supporting a variety of enterprise software applications.
Preferred Qualifications
- Five (5) or more years of systems administration and technical support experience.
- Experience supporting regulated or compliance-driven environments.
- Experience supporting macOS platforms.
- Experience with mobile device management (MDM) technologies.
- Experience supporting specialized business applications within healthcare, nonprofit, professional services, or similar industries.
- Working knowledge of Microsoft Exchange Online, Windows Server, Microsoft Azure, and Linux operating systems.
- Experience with Microsoft Endpoint Manager or similar endpoint administration tools.
- Familiarity with service desk and ticket management platforms.
- Technical certifications such as Microsoft Administrator certifications or equivalent cloud and infrastructure credentials.
- CompTIA certifications including Network+, Security+, and/or Server+.
- Bilingual communication skills (English/Spanish) preferred.
- Strong verbal, written, presentation, and interpersonal communication skills.
Skills & Competencies
- Customer-focused approach to technical support.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Attention to detail and commitment to operational excellence.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Commitment to security, compliance, and technology best practices.