Job Description
JCW has partnered with a leading financial services firm to identify an IT Support Operations Associate to join their Chicago-based technology team. This is a hands-on, client-facing support role for an IT professional who thrives in fast-paced, high-touch environments. The ideal candidate brings strong technical expertise and the professionalism required to support executives and end users in a regulated financial services setting.
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The ideal candidate is a customer-first problem solver with solid experience across Windows environments, Microsoft 365, and SaaS platforms. They communicate clearly, manage multiple priorities with ease, and take pride in delivering white-glove service. This individual is equally comfortable troubleshooting a network issue and presenting to a room of end users.
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Key Qualifications
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- 3–5 years of IT support experience, ideally within financial services or professional services
- Strong proficiency with Windows 11, Microsoft 365, Entra ID, and Zoom
- Familiarity with macOS, SaaS administration, and MDM for iOS/Android devices
- Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DHCP, and DNS
- Experience supporting AV and conference room technologies for internal and client-facing events
- Solid understanding of ITIL processes including incident and service request management
- Experience with onboarding/offboarding, device provisioning, and access management
- Strong presentation, communication, and interpersonal skills — comfortable engaging with executive-level users
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation certification a plus
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