Job Description
Job Description
Position Overview
We are seeking an IT Support Specialist to manage, maintain, and optimize our technology infrastructure across multiple regional locations. Supporting a team of 20 plus employees across field and office environments, you will serve as the sole IT contact responsible for troubleshooting technical issues, maintaining our Service Titan CRM, configuring Microsoft 365 environments, and ensuring seamless operations for our team members.
Key Responsibilities
Core IT & User Support
- Provide Tier 1–5 desktop, software, and hardware support for 22 on-site and remote employees.
- Workstation onboarding and offboarding: Provision laptop/desktop computers, mobile devices, and user access rights.
- Maintain network hardware (routers, switches, Wi-Fi access points) across multiple locations.
- Troubleshoot basic VoIP phone systems, automated call routing, and line management.
ServiceTitan Administration
- Oversee user account creation, permissions, and role provisioning within Service Titan.
- Configure custom fields, note activations, automated workflows, and reporting dashboards.
- Coordinate system updates, third-party integrations (e.g., VoIP platforms, GPS systems), and general maintenance.
- Provide user training and technical documentation for field service technicians and office staff.
Microsoft 365 E3/E5 License & Infrastructure Management
- Manage Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, SharePoint, and Teams.
- Configure default file structures, user licensing, and cloud backup systems.
- Maintain local network security, endpoint antivirus, automated patching, and data privacy standard operating procedures.
- Manage device inventories, software deployment, and peripheral asset tracking across all offices.
Qualifications
- Experience: 2–4 years in IT support, helpdesk, or systems administration (experience supporting multi-location small businesses preferred).
- Service Titan Expertise: Demonstrated experience configuring or supporting Service Titan in a commercial or residential service industry.
- Microsoft Ecosystem: Strong working knowledge of Microsoft 365 admin suites, SharePoint online, device management, and Microsoft Word/Excel/PDF configurations.
- Hardware & Networking: Familiarity with router/switch setup, local area network (LAN/WAN) troubleshooting, mobile device management (MDM), and printer/scanner hardware.
- Communication: Ability to explain technical concepts clearly to non-technical staff across office and field teams.
Preferred Skills
- Experience managing remote deposit capture, automated banking tools, or QuickBooks integrations.
- Knowledge of field service software workflows, GPS/telematics tracking, or IVR system routing.
- CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals credentials.
Work Environment & Physical Requirements
- Occasional travel between regional office locations as needed for hardware installations and system maintenance.
- Ability to lift equipment up to 40 lbs (desktop computers, UPS backups, rack hardware).
\nCompany Description
American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.
Company Description
American Leak Detection is the industry leader in accurate, non-destructive leak detection. We provide professional services for residential, commercial, industrial, and government clients, specializing in pinpointing leaks in plumbing, pools, and irrigation systems. We pride ourselves on a family-oriented culture, career growth opportunities, and a commitment to providing top-tier service.