Job Description
Job DescriptionResponsibilities:
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Take initial telephone and email inquiries and troubleshoot hardware, software, or network issues.
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Utilize Freshservice help desk system to document, monitor, resolve, or escalate incoming requests.
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Manage procurement and inventory tracking.
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Install, test, maintain, and troubleshoot CBO end-user workstations and interrelated hardware and software.
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Access management including the creation and deactivation of end-user Active Directory, email, and various other personnel accounts.
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Providing support for onsite business equipment, including conference and AV systems.
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Actively participate as a member of the help desk team, including attendance at team and one-on-one meetings.
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Participate in the after-hours on-call support rotation.