Cybersecurity Saviynt L3

Job Description

Role :- Cybersecurity Saviynt L3

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Location :- Jersey City, NJ(Onsite)

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W2/C2C

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Note :- Need only USC and GC

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Note :- pls share the email submission immediately after submitting on the portal.

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Years of Experience

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• 8+ years of experience in supporting Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues, architecting solutions, and ensuring the success of our clients' IAM implementations.

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General Description

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• Resolution of highly complex technical issues related to Saviynt's platform.

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• Maintain and monitor existing Saviynt integrations, workflows, and configurations

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• Support JDBC and API based application onboarding by performing testing and resolving the issues

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• Knowledge of Saviynt connectors for various applications, ensuring seamless integration and access governance. Ability to configure, troubleshoot, and optimize connector performance.

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• Join major incident management bridge in case of P1 issues

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• Troubleshoot and resolve escalated issues from L2, ensuring timely resolution

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• Provide support for complex user/access provisioning issues

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• Troubleshoot any integration/connector related issues

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• Fix issues related to approval and request based workflows

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• Analyze trends in incidents management to identify causes and propose long term solution

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• Perform root cause analysis for P1 & P2 issues, fix them and update SOPs

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• Ensuring all the IAM services are up and running and proactively monitor Saviynt EIC services

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• Support L2 resource for any issues which require heavy configuration changes

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• Assist in debugging and troubleshooting issues, including collaboration with technology vendors

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• Act as single point of contact for HP

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• Provide continuous improvement ideas

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• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.

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• Mentor and train support teams on architectural best practices and innovative solution design.

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Technical Requirements

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• Profound expertise in Saviynt's IAM platform, including in-depth knowledge of configurations, integrations, and customization.

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• Advanced understanding of IAM technologies, concepts, and best practices.

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• Strong experience in troubleshooting and resolving complex technical issues within Saviynt.

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• Proven ability to architect and design innovative solutions based on Saviynt to meet unique client requirements.

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• Proficiency in managing and maintaining Saviynt's IAM systems at an architectural level.

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• Comprehensive knowledge of scripting languages and tools for automating IAM processes.

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• Expertise in access control, security protocols, and IAM administration.

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• Thorough understanding of regulatory compliance standards relevant to IAM, such as GDPR, HIPAA, or similar regulations.

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• Familiarity with Active Directory, LDAP, and other authentication protocols.

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Soft Skills

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• Exceptional analytical and problem-solving skills.

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• Excellent communication and interpersonal skills to collaborate with clients and cross-functional teams.

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• Strong leadership abilities to guide and mentor support teams.

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• Creativity and adaptability to architect innovative solutions to complex IAM challenges.

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• Dedication to providing excellent customer service and technical support.

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• Detail-oriented with a commitment to delivering high-quality architectural designs and solutions.

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• Ability to work both independently and as part of a team, managing tight schedules for multiple deadlines.

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Certifications (Preferred)

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• Saviynt L100, L200 trainings

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• Certified Information Systems Security Professional (CISSP)

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• Educational Qualifications

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• University degree in IT or/and IT Security

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