Job Description
Job Description
The Desktop Support role provides essential technical assistance and troubleshooting primarily within a Windows operating environment. This position involves supporting end-users with hardware and software issues, maintaining systems, and managing IT service tickets through ServiceNow. Serving as a Tier 2 escalation point, the role demands effective problem resolution and clear communication to ensure minimal downtime and smooth IT operations.
Responsibilities
- Troubleshoot hardware and software issues on Windows systems
- Install and configure software applications
- Deliver user support and technical assistance
- Perform regular system maintenance and updates
- Resolve technical issues escalated from Tier 1 support
- Maintain thorough documentation of issues and resolutions
- Provide technical training to end-users when necessary
- Manage and resolve tickets using ServiceNow ticketing system
Preferred Qualifications
- 3+ years of experience in desktop support
Company DescriptionGTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.