Job Description
Job Description
LOCATIONS: Applicant must currently reside in North Carolina, Georgia or Florida
Pay: $22
Start: June 2026
Schedule: Monday – Sunday shift is 7am - 7pm
Title: Client Technical Support Specialist
Key Responsibilities
Assist with tailored onboarding for both for inquiring clients and members, including device setup, activation, and app guidance
Provide white glove support as a senior escalation point for partner teams, offering consultative guidance on program and eligibility questions
Manage order logistics including shipments, exchanges, refunds, and warranty replacements with precision and speed
Troubleshoot software and device issues, coordinating with internal teams to resolve complex cases
Ensure accurate membership setup, renewals, and issue resolution while maintaining strong partner communication
Support sales and customer success with onboarding, fulfillment, and ongoing client needs
Manage bulk orders and enterprise requests using systems such as Netsuite and CRM tools
Collaborate with necessary departments to continuously improve processes, insights, and client outcomes
Qualifications
3+ years of experience in technical support and trouble shooting (Required)
Proven ability to deliver high touch, white glove service to each client
Strong technical troubleshooting skills across software and hardware
Experience with CRM platforms, ticketing systems, and order management tools
Highly organized with the ability to manage multiple priorities
Excellent communication skills with a focus on building trust and long term client relationships
A proactive, solutions driven mindset with a passion for exceptional service
Reliable internet and professional work from home environment
Must currently reside in Georgia, North Carolina and Florida per the above (Required)
Please note that visa sponsorship is not available for this position at this time
Aligned in experience resumes can be sent to:
Kehinde.Sosina@remx. com
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.