Job Description
Job DescriptionWe are looking for an experienced IT Manager/Director to lead technology operations for a legal organization in Bronx, New York. This Long-term Contract position will oversee day-to-day IT service performance, team coordination, and the delivery of reliable technical support across the business. The role requires a hands-on leader who can work closely with stakeholders, strengthen operational processes, and help advance modernization efforts while maintaining strong service and security standards.
Responsibilities:
• Direct daily IT operations and ensure dependable service delivery across the organization.
• Guide and mentor technical staff, set clear expectations, and maintain strong performance and accountability standards.
• Administer support workflows by supervising ticket activity, escalations, incident resolution, and adherence to internal operational requirements.
• Track service metrics, analyze recurring support trends, and identify opportunities to improve stability and responsiveness.
• Act as the central liaison between IT and business teams to align technical services with organizational needs.
• Oversee user lifecycle activities, including onboarding, offboarding, access administration, asset tracking, and maintenance of accurate technical documentation.
• Manage relationships with external vendors, contractors, managed service providers, and other technology partners.
• Contribute to technology and business systems improvement initiatives, including modernization, automation, process standardization, and change management efforts.
• Enforce IT policies, security expectations, and established operational procedures across the environment.• Demonstrated experience leading IT operations, service delivery, or infrastructure support functions.
• Hands-on knowledge of Active Directory administration and account management.
• Working understanding of backup technologies and data protection practices.
• Experience supporting Cisco technologies within an enterprise environment.
• Strong familiarity with computer hardware, deployment, troubleshooting, and lifecycle management.
• Knowledge of configuration management principles and operational controls.
• Ability to manage priorities, communicate effectively with business stakeholders, and coordinate cross-functional technical efforts.