Intern - Information Technology (Service Desk)

Job Description

Job Description

Job Description:

The intern will provide hands-on IT support with a primary focus on PC client imaging and deployment, service desk ticket resolution, and IT asset management, including patching and updates. This role supports day-to-day technical operations to ensure end-users receive timely assistance and that IT equipment remains properly maintained and documented.
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Essential Functions:

? PC Client Imaging & Deployment
Perform imaging, configuration, and deployment of laptops, desktops, and related peripherals. Support refresh cycles and ensure devices are prepared according to company standards.

? Service Desk Support (Tickets & Processing)
Respond to and resolve support tickets involving hardware, software, basic networking, and peripheral issues. Document all work in the ticketing system and escalate when needed.

? Asset Management
Maintain accurate inventory of IT hardware and software. Track equipment assignments, returns, and updates. Assist with procurement-related activities as needed.

? Patching & Updates
Execute client patching and software updates following established schedules and compliance requirements.

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Junior or Senior status
• Basic understanding of Windows operating systems and common PC hardware.
• Familiarity with installing software, troubleshooting simple issues, or imaging tools (school, personal, or lab experience is fine).
• Comfortable working with customers, asking questions, and documenting work.
• Ability to follow procedures, stay organized, and manage multiple tasks.
• Willingness to learn new tools, systems, and IT processes.