Leasing Agent

Job Description

Responsibilities

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• Answer incoming calls and inquiries from prospective tenants and follow up

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• Explain apartment availability, rental requirements, amenities and leasing procedures

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• Schedule appointments and apartment showings

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• Accept and organize rental applications and dates and supporting documentation

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• Prepare lease packages and other required rental documents

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• Process notices to vacate and move-out paperwork

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• Maintain accurate records of upcoming lease expirations and renewals

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• Assist residents with general questions and requests

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• Receive and properly document maintenance requests

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• Communicate residents’ concerns to management and maintenance staff

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• Follow up on outstanding resident matters

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• Assist with lease renewals and related correspondence

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• Prepare letters, notices, forms and correspondence

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• Enter and update information in spreadsheets and property-management systems

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• Track lease expiration dates, renewals and rental changes

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• Assist management with general administrative duties

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• Provide coverage and support for the leasing office as needed

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Qualifications

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• High school diploma or equivalent

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• Previous Property Management experience preferred

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• Strong telephone, customer-service, and written skills

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• Excellent organizational and follow-up skills

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• Comfortable working with Microsoft Outlook, Word and Excel, and Property Management software

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• Strong attention to detail, particularly when preparing leases and resident paperwork

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• Ability to handle confidential resident information professionally

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• Ability to handle several responsibilities at the same time

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• Dependable, punctual and professional

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• Ability to work independently as well as part of a property-management team

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