Job Description
Job Description
We are looking for an IT Support Technician to provide dependable front-line technical assistance for employees in Logan, Utah. This contract-to-hire position is ideal for someone who enjoys solving desktop, software, hardware, and connectivity issues while delivering a strong customer experience. The person in this role will support daily help desk operations, guide users through solutions, and help maintain end-user equipment in a fast-paced environment.
Responsibilities:
• Respond to incoming support requests from employees, document each issue accurately, and manage tickets through initial triage and resolution.
• Troubleshoot routine Level 1 problems involving desktops, laptops, standard business applications, and user access concerns.
• Diagnose hardware, software, network, email, internet, and printer issues, then provide clear step-by-step assistance to restore productivity.
• Set up, deliver, tag, image, and configure end-user computers and peripherals for new or existing staff members.
• Escalate advanced technical incidents to the appropriate infrastructure or specialized support teams when needed.
• Provide after-hours assistance for site-related support needs and maintain communication with local leadership and teammates.
• Maintain hardware and software inventory records, prepare updates, and support accurate asset tracking and reporting.
• Coordinate repair and maintenance activities with third-party vendors for covered computer equipment.
• Create helpful user support documentation, including FAQ content and basic training materials for common technical questions.
• Basic hands-on experience supporting Microsoft Windows desktop and laptop environments.
• Ability to install, configure, and troubleshoot Microsoft Office and other standard desktop applications.
• Familiarity with service desk ticketing processes, break/fix support, and imaging devices.
• Working knowledge of printer, network connectivity, and remote access troubleshooting.
• Ability to follow established troubleshooting procedures and support documentation consistently.
• Strong communication skills with the ability to explain technical information in a clear, user-friendly manner.
• Ability to work independently with limited supervision while collaborating effectively with site staff and team members.