Job Description
Job Description
Help Desk Technician
Join Our Team at Upstate Services Group!
As a Help Desk Technician at Upstate Services Group, you will play a critical role in providing top-notch technical support to our employees and contributing to the overall success of our IT support team. We are seeking a motivated and customer-focused individual to join our dynamic team.
About Us
Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. Our mission is to reach out with our hearts and touch the hearts of others.
Responsibilities
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Provide first-level technical support via phone, email, and onsite for employees, troubleshoot hardware, software, and network issues, and install, configure, and maintain computer systems, applications, and peripherals.
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Document and track support requests through the Helpdesk system and escalate complex issues to higher-level support when necessary.
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Assist with onboarding of new employees, including account setup and equipment preparation.
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Maintain up-to-date knowledge of company systems, policies, and procedures.
Qualifications
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3+ years of experience in a help desk or IT support role (preferred).
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Strong knowledge of Windows 10 and 11 operating systems.
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Familiarity with Microsoft 365, networking basics, and remote support tools.
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Excellent problem-solving skills with attention to detail.
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Strong communication and customer service skills.
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Ability to work independently as well as part of a team.
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CompTIA A+ or other IT certifications are a plus.
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Knowledge of PBX systems and virtualization systems are a plus.
Benefits
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Competitive salary: $62,500 - $70,000 ANNUALLY
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Health, dental, and vision insurance
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Paid time off and holidays
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Opportunities for professional growth and certification support
If you are a motivated and customer-focused individual looking for a new challenge, apply now to become a part of our dynamic team!
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