Job Description
Role-Onsite Technical Lead (OmniStore POS)
\n
Location-Remote
\n
Contract
\n
\n
Role Overview
\n
________________________________________
\n
\n
Key Responsibilities
\n
\n
• Own day-to-day operations and support of Omnistore POS application
\n
• Drive incident triage, troubleshooting, impact assessment, escalation, and restoration of services
\n
• Troubleshoot issue related to OmniStore POS front end and back-end integrations, API performance, Kubernetes PODs, Linux VM hosted on Azure and data flow.
\n
• Partner with business leaders to analyze workflows, identify inefficiencies, and implement process improvements that reduced incident resolution times and enhanced service-level performance.
\n
• Lead the deployment & maintenance of the application on Azure cloud and on premises.
\n
• Closely monitor application related jobs, processes, performance and database using available tools i.e. Dynatrace, SCCM, SSMS and MS Azure monitoring dashboards.
\n
• Ensure incidents are handled according to agreed SLAs, priorities, and escalation procedures
\n
• Coordinate with engineering, infrastructure and other vendor partner teams
\n
• Provide clear and timely customer/stakeholder communications during critical incidents
\n
• Ensure appropriate workarounds are identified and documented when permanent resolution requires additional investigation
\n
• Maintain accurate incident documentation and ensure proper closure with supporting resolution details.
\n
• Drive problem records through RCA, corrective actions, defect resolution, and closure
\n
• Identify recurring incident patterns and recommend permanent fixes to improve application stability
\n
________________________________________
\n
\n
Required Skillsets
\n
\n
• Minimum 10 years of IT experience in application implementation and support with at least 3 years of experience as Technica Lead
\n
• Minimum 3+ years of experience in Omnistore POS application
\n
• Experience in Microsoft Azure, MSSQL, Postgres SQL, Java, Kubernetes
\n
• Change/Release Management: Experience in POS application enhancement, rollout and support
\n
• SLA Management / Escalation Management
\n
• Stakeholder & Customer Management
\n
• Strong troubleshooting and analytical skills
\n
• Excellent verbal and written communication
\n
• Experience coordinating onsite/offshore support teams
\n
________________________________________
\n
\n
Preferred Industry Experience
\n
• Retail POS/Stores domain knowledge
\n
• End to end Application development
\n
________________________________________