Job Description
Job Description
POSITION SUMMARY:
As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information.
EXAMPLES OF WORK: (Illustrative Only)
· Answer emergency 911, seven-digit phone, and radio calls.
· Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures (SOPs).
· Operate telecommunications equipment and computer systems in accordance with regulations set forth by the FCC and other agencies.
· Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs.
· Conduct accurate data entry into various software during and after a call.
· Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory agencies.
· Work with, and coordinate communications with a variety of agencies, including but not limited to:
o Law Enforcement Agencies
o Fire Departments
o Rescue Services
o State Agencies
o Social Services
· Complete all of the following requirements, including but not limited to:
o 16-hour Emergency Fire Dispatch class
o 16-hour Emergency Medical Dispatch class
o 16-hour Emergency Police Dispatch class
o HazMat R&I
o CLEAN certification
o TDD/TTY operations
o CPR
o Emergency Telecommunicator/Dispatcher PEMA certification
o NIMS 100 & 700
o TERT
Applicant may be required to do additional training and recertifications
REQUIRED QUALIFICATIONS:
· Highschool diploma or GED
· Ability to type a minimum of 25 words per minute
· Prior experience in one of the following:
o Dispatching, telecommunications, emergency services, customer service
· Ability to sit or stand for long periods of time
· Phone, computer, and customer service experience
· Able to effectively handle high-stress situations
· Ability to multitask and prioritize work responsibilities
· Open availability to shifts
· Knowledge of local geography
PREFERRED QUALIFICATIONS:
· Associates degree
· One year experience in one of the following:
o Dispatching, telecommunications, emergency services, customer service
· Prior experience working with Computer Aided Dispatching Systems (CAD)
· First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications
This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.
Company DescriptionLocal government - The Bedford County Courthouse is one of the oldest county courthouses in Pennsylvania still in use, serving as the seat of nearly all county government offices. We house multiple court divisions & we are the center of the county's justice system. Our employees play a direct role in maintaining public records and supporting community needs. ***Come Grow with Us***
Company Description
Local government - The Bedford County Courthouse is one of the oldest county courthouses in Pennsylvania still in use, serving as the seat of nearly all county government offices. We house multiple court divisions & we are the center of the county's justice system. Our employees play a direct role in maintaining public records and supporting community needs. ***Come Grow with Us***