Technical Support Specialist

Published: 6/14/2022

Technology

Job Description

Source One is a staffing services company and we’re currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).

Title: TeleOperations Specialist (Technical Support Specialist) - Contract

Pay Rate: $25/hr (W-2) plus benefits (listed below)

Training & Work Schedules:

- Candidates can choose between the AM or PM training shift (first 8 weeks)

- AM: Mon - Fri, 9:30am - 6:00pm

- PM: Mon - Fri, 5:30pm - 2:00am

Official Schedule (after training):

- Specific shifts will be given 2 weeks before the end of the 8 week training period, but you MUST be available from 1:30am - 2:00am.

- After the training period, you will be assigned an initial shift, which will be one of the following: 1:30am - 10:00am, 10:00am - 6:30pm, 12:00pm - 8:30pm, or 5:30pm - 2:00am.

Job description: Our client, an innovative, on-demand autonomous ride-hailing company, is seeking to hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities:

- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation

- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines

- Assist in gathering performance metrics and reporting observations to improve system functionality

- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface

- Follow company protocols and regulatory requirements to maintain high operational standards

Requirements:

- 2+ years of experience in operations, technical support, software testing, or a similar field

- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles

- Excellent driving history and no criminal history

- Excellent written and verbal communication skills

- Willingness to work flexible shift hours

Bonus Qualifications:

- Experience with QA testing or working in the autonomous vehicle industry

- Bachelor’s degree in STEM, analytics, or related field

- Basic understanding of data analysis to help build out and analyze metrics

- Strong familiarity with video game-style controls or simulation software

Benefits:

- Pre-tax commuter benefits

- Employer subsidized health care benefits

- Flexible Spending Account for healthcare-related costs

- Short and long term disability coverage and life insurance

- 401k package

\nCompany Description

A WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical & Healthcare, Defense, Technology, Financial Services, Retail & Manufacturing, and Energy & Transportation industries nationwide.