Measurement & Validation Program Manager

Job Description

Position Overview\n

Flow Dynamics is seeking a highly organized, personable, and proactive Measurement & Validation Program Manager to lead the external and relationship-driven side of the SMARTVALVE™ M&V program.

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This position serves as the primary contact for distributors and their customers, guiding projects from prequalification and intake through monitoring, installation, validation, report delivery, and ongoing support. The Program Manager owns communication, coordination, project momentum, distributor training, program profitability, and the overall customer experience.

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This role works closely with the M&V Operations Manager, who owns technical qualification, monitoring integrity, data readiness, validation methodology, and analytical conclusions.

Primary Responsibilities\n

Distributor and Customer Leadership

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• Serve as the primary M&V contact for distributors and their customers.

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• Build responsive, professional distributor relationships and maintain accurate contact and participation records.

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• Lead project kickoff, status, installation, validation-result, and other distributor or customer calls.

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• Clearly communicate requirements, responsibilities, timelines, missing information, delays, limitations, findings, and next steps.

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• Coordinate internal or leadership escalation when project, distributor, or participation issues cannot be resolved within the M&V team.

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• Provide appropriate M&V support for complex opportunities while maintaining the expectation that distributors own their sales process.

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Project Intake and Coordination

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• Gather prequalification and intake information, including property details, meter information, photographs, water usage, operational data, and customer contacts.

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• Ensure standardized intake requirements are followed and obtain missing information identified during technical qualification.

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• Communicate technical qualification outcomes supplied by the Operations Manager and move qualified projects into kickoff.

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• Own project momentum, external follow-up, timelines, stakeholder coordination, and customer-facing project notes.

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• Maintain an actionable record for every project, including its current stage, next action, responsible party, follow-up date, and unresolved dependencies.

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• Coordinate SMARTVALVE installation after baseline approval and record installation dates, photographs, water bills, calibration settings, and project updates.

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• Communicate calibration adjustments and other technical actions identified by the Operations Manager.

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• Complete formal project closeout, including final communication, document confirmation, and appropriate hold or closed status.

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Validation Data and Report Delivery

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• Collect customer-supplied data required for validation, including water bills, transaction or car counts, occupancy, production metrics, and other operational measures.

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• Follow up on missing or incomplete information based on analytical requirements identified by the Operations Manager.

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• Deliver or present approved validation reports and case studies to distributors and customers.

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• Lead general questions regarding findings and coordinate Operations Manager participation when detailed technical or methodology explanations are required.

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• Coordinate distributor-branded case-study requests and maintain access to approved case studies.

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Subscriptions, Vendors, and Distributor Administration

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• Own distributor-facing subscription renewal communication, including reminders, payment deadlines, expiration notices, and relationship follow-up.

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• Coordinate subscription status, suspension, and reactivation requirements with the Operations Manager.

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• Support distributor-facing Stripe and payment communication within assigned permissions.

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• Coordinate distributor onboarding and offboarding for M&V communications, training resources, portal access, and applicable program permissions.

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• Maintain accurate access and distribution lists and coordinate corrections to invoices, payment links, or account resources with the appropriate team member.

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• Serve as the primary business contact with the monitoring vendor regarding pricing, subscription terms, available services, new offerings, and commercial or program updates.

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• Communicate approved vendor changes to leadership, internal team members, and distributors as appropriate.

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• Work with the vendor and Flow Dynamics leadership to evaluate pricing, renewal terms, services, and opportunities that improve distributor value, recurring revenue, and program profitability.

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Distributor Training and Resources

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• Own the monthly distributor training cycle from topic development through post-training resource publication.

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• Select relevant topics with input from the owner, internal team members, and distributors.

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• Plan and co-host Zoom training and coordinate technical subject-matter participation when needed.

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• Manage invitations, reminders, recordings, transcripts, chapter markers, follow-up links, and the distributor training library.

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• Maintain distributor training documents, communication templates, marketing materials, announcements, and portal or website resources.

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• Publish approved case studies and maintain distributor-accessible case-study resources.

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Program Leadership, Growth, and Improvement

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• Provide leadership with distributor, customer, project, participation, and program-health context.

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• Collaborate with the Operations Manager on intake requirements, workflow design, process improvements, and program scalability.

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• Lead improvements to distributor and customer communication, training, resources, and follow-up processes.

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• Maintain customer-facing SOPs, templates, checklists, and recurring operating responsibilities.

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• Document exceptions, open decisions, and handoff requirements so project continuity does not depend on one person.

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• Monitor the business health of the M&V program and identify opportunities to improve profitability through stronger project qualification, higher completion rates, subscription retention, efficient resource use, and reduced delays or rework.

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• Collaborate with leadership, sales, and the Operations Manager to expand distributor participation, generate repeat projects, strengthen recurring revenue, and convert successful validations into credible sales and marketing opportunities.

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• Implement approved improvements while preserving stable processes that are functioning effectively.

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Required Qualifications\n

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• Three or more years of experience in project management, account management, customer success, operations, program coordination, or a related role.

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• Strong written and verbal communication skills, with confidence leading customer and stakeholder calls.

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• Demonstrated ability to manage multiple projects, timelines, stakeholders, and follow-up requirements simultaneously.

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• Exceptional organization, documentation, attention to detail, and follow-through.

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• Ability to explain technical processes and analytical findings in clear, accessible language without overstating conclusions.

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• Strong judgment and the ability to recognize when technical or leadership escalation is required.

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• Proficiency with spreadsheets, virtual meeting tools, email or marketing platforms, project-management systems, and web-based business applications.

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• Ability to collaborate effectively with technical, analytical, operational, sales, and leadership team members.

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Preferred Qualifications\n

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• Experience working with distributors, contractors, utilities, property managers, commercial customers, or technical products.

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• Experience with water efficiency, metering, sustainability, measurement and verification, or equipment-installation programs.

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• Familiarity with ClickUp, Google Workspace, Microsoft Office, WordPress, MailerLite, Dropbox, Stripe, Canva, or workflow-automation tools.

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• Experience planning webinars, training calls, educational resources, or customer-facing programs.

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• Experience maintaining customer portals, program documentation, case studies, or marketing resources.

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Ideal Candidate\n

The ideal candidate is warm, professional, organized, proactive, and comfortable taking ownership. They enjoy building relationships while maintaining disciplined documentation, consistent follow-up, and clear boundaries.

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This person does not need to be the program’s primary technical analyst, but they must understand each project well enough to coordinate it accurately, communicate findings responsibly, recognize business opportunities, and know when deeper technical expertise is required.

Measures of Success\n

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• Timely, professional, and consistent distributor and customer communication.

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• Consistent movement of qualified projects through established M&V stages.

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• Reduced delays caused by missing information, unclear expectations, or incomplete follow-up.

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• Accurate project, installation, distributor, subscription, and customer-facing records.

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• Well-organized distributor training and accessible resources.

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• Effective subscription-renewal and vendor communication.

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• Clear presentation of validation findings without overstating results.

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• Increased distributor participation, project completion, recurring revenue, and program profitability.

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• Positive distributor and customer experiences.

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• Effective collaboration with the Operations Manager, sales, leadership, and external partners.

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