Job Description
Job Description
Title: IT Technical Aid
Employment Type: Contract, November 16, 2026–January 31, 2027
Compensation: $22–$25 per hour
Location: Los Angeles, CA; travel among Los Angeles County facilities
Work Model: Onsite at changing facilities; 40 hours per week, approximately 8:00 a.m.–5:00 p.m.
Industry: Government / Public Sector
Work Authorization: Applicants must be authorized to work in the United States for any employer. Sponsorship is not available for this position.
Company Overview
A public-sector organization serving Los Angeles County is seeking hands-on technology support for a short-term, multi-site assignment. The work takes place within a centralized information technology function and supports staff at facilities that may change as the project progresses.
Position Summary
The IT Technical Aid provides basic support under the supervision of information technology professionals. This person helps users resolve routine issues, documents service requests, assists with systems and printer work, and supports the installation and upkeep of desktop equipment across assigned facilities.
Key Responsibilities
- Help internal users with routine technology issues and service requests.
- Track, document, research, and resolve issues within established procedures.
- Escalate high-priority problems to the appropriate technical staff.
- Assist with routine systems testing and production activities.
- Check user manuals, procedures, and other instructional materials for accuracy.
- Operate and support office-grade and high-speed commercial printers as needed.
- Install, configure, maintain, and troubleshoot personal computers and displays.
- Support printer hardware, cabling, and related peripherals.
- Travel among Los Angeles County facilities as project stages require.
Required Qualifications
- High school diploma or equivalent.
- Two years of highly specialized clerical experience in an information systems environment involving desktop software use or installation and/or high-speed commercial printer operation.
- Customer service, problem-solving, and clear verbal and written communication skills.
- Ability to troubleshoot basic hardware and software issues and follow escalation procedures.
- Ability to stand, walk, bend, follow directions, and lift up to 40 pounds.
- Availability for a 40-hour onsite workweek and travel among assigned Los Angeles County facilities.
Preferred Qualifications
- Experience supporting desktop computers, printers, cabling, or other end-user hardware.
- Experience documenting support requests or assisting with routine systems testing.