Senior Audio-Visual & End-User Support Services Engineer
Job Description
Senior Audio-Visual Support Services Engineer (White Gloves)
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5 days onsite in Bridgewater, NJ
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Duration: 12 Months +
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Senior Audio-Visual Support Services Engineer to provide on-site technical support for video conferencing, projection, display devices, and room control systems across multiple campuses. You will work directly with end users, corporate clients, and third-party integrators to commission rooms, deliver high-touch end-user IT/AV assistance, and support live events.
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Responsibilities include maintenance, troubleshooting, and continuous AV technology improvements while coordinating with project teams, end-user support groups, and executive stakeholders.
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Qualifications:
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- 5+ years of enterprise AV and end-user technical support experience.
- Experience testing, troubleshooting, and resolving complex AV systems and end-user hardware/software issues.
- Demonstrated capability in providing white-glove end-user support to high-level executives in high-pressure meetings.
- Proactive in finding issues, gathering end-user feedback, and supporting on-site clients.
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Responsibilities:
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- Provide advanced AV support, end-user assistance, and break-fix for room systems, laptops, and displays.
- Serve as the primary end-user escalation point for live meeting issues, video conference dial-ins, and platform troubleshooting.
- Coordinate system testing, commissioning, and escalation of technical issues until fully resolved.
- Maintain project records, quotes, and BOMs; support documentation, end-user knowledge bases, and site surveys.
- Oversee AV equipment repair and serve as technical escalation point for internal team members.
- Provide on-site end-user training, onboarding, and daily support for all room AV technologies.
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