Property Manager

Job Description

Job Description Property Manager / Community Manager

Location: Phoenix, AZ
Salary: $65,000–$70,000 annually, plus a $1,000 sign-on bonus
Job Type: Full-time
Work Location: In person

Position Summary

The Property Manager/Community Manager is responsible for the day-to-day operations and overall performance of the property, including administration, leasing, resident relations, budgeting, maintenance, and regulatory compliance. This position works closely with the Regional Manager and requires a motivated, flexible, and collaborative professional who takes ownership of their responsibilities and can work independently.

The ideal candidate will have at least three (3) years of experience as a Property Manager and a strong commitment to providing excellent customer service, maintaining the physical condition of the property, and supporting operational success. Experience in affordable housing is a plus, and candidates interested in learning and growing their knowledge of affordable housing programs are encouraged to apply.

Benefits and Perks

• $1,000 sign-on bonus
• 401(k) with employer match
• Health, dental, and vision insurance
• Long-term disability insurance
• Life insurance
• Annual HSA contribution of $500
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid time off (2.5 weeks)
• Sick time (40 hours)
• Wellness day (8 hours)
• Personal day (8 hours)
• Volunteer day (4 hours)
• 11 full-day holidays and 2 half-day holidays
• Professional development assistance
• Retirement plan

Essential Job FunctionsProperty Operations and Compliance

• Oversee all aspects of property operations, including general administration, leasing, resident relations, regulatory compliance, and maintenance of the property's physical condition.
• Ensure compliance with applicable federal, state, and local laws, regulations, Fair Housing requirements, and company policies.
• Support affordable housing compliance requirements, as applicable to the property and its programs.
• Oversee required certifications, recertifications, income calculations, resident file reviews, documentation, and regulatory reporting, as applicable.
• Prepare for and coordinate regulatory inspections and audits, including applicable HUD, LIHTC, NSPIRE, Management and Occupancy Reviews (MORs), state housing agency reviews, and owner inspections.
• Ensure resident files are complete, accurate, and maintained in accordance with applicable program requirements and company record-retention policies.
• Review and approve rental applications, lease agreements, addenda, certifications, and other required documentation in accordance with company policies and applicable regulations.

Budgeting and Financial Management

• Prepare the annual property budget as directed by the Asset Director.
• Follow established budget guidelines when purchasing services, supplies, and other property-related items.
• Ensure staff understand budget expectations and work collaboratively to control expenses.
• Notify the Asset Director of anticipated budget variances.
• Complete monthly variance reports and owner letters.
• Maintain petty cash and supporting documentation.
• Oversee delinquent accounts in accordance with company policies and applicable program requirements.

Maintenance and Physical Asset Management

• Regularly review and monitor the preventive maintenance program.
• Solicit bids for contract services, oversee contractors, and submit recommendations to the Asset Director before contracts are executed.
• Conduct routine property inspections, identify deficiencies, and ensure corrective actions are completed promptly.
• Ensure maintenance requests are addressed in a timely manner, with emergency work orders receiving immediate attention.
• Communicate maintenance delays to residents when necessary.
• Supervise maintenance personnel and coordinate daily maintenance activities.
• Oversee outside contractors working on the property.
• Ensure the property is maintained in a safe, clean, and well-presented condition.

Reporting and Administration

• Oversee the timely completion of required daily, weekly, and monthly reports, including:
  • Daily morning reports
  • Monthly apartment status reports
  • Lease expiration reports
  • Market surveys
  • Month-end closeouts
• Keep the Regional Manager informed of significant property issues and operational concerns.
• Maintain accurate records and complete required documentation.
• Report accidents, emergencies, compliance findings, and significant incidents to the Corporate Office promptly and complete all required reports.

Leasing, Marketing, and Resident Relations

• Oversee move-ins and move-outs, ensuring all required paperwork is completed and units are ready for occupancy.
• Conduct move-in orientations for new residents.
• Develop marketing materials in accordance with Fair Housing laws and applicable housing program requirements.
• Review market surveys and comparable properties to monitor market conditions, rental trends, and occupancy.
• Oversee the preparation and distribution of resident newsletters.
• Review and approve resident notices.
• Address resident concerns professionally and resolve issues at the property level whenever possible.
• Sign leases, addenda, certifications, and related documents as authorized.
• Maintain positive resident relationships while enforcing lease terms and company policies consistently.

Team Leadership and Supervision

• Supervise office and maintenance team members.
• Provide leadership, coaching, and training to staff.
• Conduct performance evaluations and recommend salary increases and promotional opportunities.
• Submit payroll in accordance with company procedures.
• Establish work schedules and emergency coverage.
• Administer coaching and corrective action when appropriate.
• Promote teamwork, accountability, and a positive working environment.

Safety and Professional Standards

• Maintain regular, reliable attendance and punctuality.
• Comply with OSHA standards, company safety policies, and established operating procedures.
• Maintain knowledge of and comply with all company policies, procedures, and Standard Operating Procedures.
• Maintain the required professional appearance and dress code.
• Complete all required Grace Hill, Vision, and company training by established deadlines.
• Perform other duties as assigned.

Qualifications and RequirementsRequired Qualifications

• At least three (3) years of multifamily property management experience as a Property Manager.
• Strong written and verbal communication skills.
• Ability to read, comprehend, and prepare written documentation; perform basic calculations; analyze information; and make sound decisions under pressure.
• Ability to work independently, manage competing priorities, and lead a team effectively.
• Strong organizational, customer service, problem-solving, and time-management skills.
• Ability to meet the physical demands of the position, including lifting, carrying, climbing, stepping, kneeling, and working outdoors.
• Ability to work overtime and provide weekend coverage as needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Preferred Qualifications

• Experience with Low-Income Housing Tax Credit (LIHTC) programs.
• Experience with Project-Based Vouchers (PBV) and HUD-assisted housing programs.
• Familiarity with affordable housing compliance requirements, including income certifications, recertifications, income calculations, resident file documentation, EIV, and TRACS.
• Experience preparing for or managing regulatory inspections and audits, including NSPIRE inspections and Management and Occupancy Reviews (MORs).
• Knowledge of Fair Housing laws and applicable affordable housing regulations.
• Experience with property management software, reporting, budgeting, and financial oversight.
• A willingness to learn additional affordable housing programs, regulations, and compliance procedures.

Affordable Housing Experience: LIHTC, PBV, and HUD experience is preferred but not required. Candidates with conventional multifamily property management experience who are eager to expand their knowledge of affordable housing are encouraged to apply.

License and Certification

• Valid driver's license preferred.

Work Location

In person — Phoenix, Arizona