Onsite opportunity for a Technical Support 2 for the VDOT in Salem, VA

Published: 6/14/2022

Technology

Job Description

TalenTech Digital {Prime/Direct Vendor for the VA state} is hiring for a Technical Support 2 for the VDOT in Salem, VA, for a long-term contract position, offering the Rate/Compensation: W2 Hourly (No benefits) $28.50/hr or C2C $31.50/hr or Compensation + Benefits $42,283 Annual. ONSITE OPPORTUNITY.

Kindly review the JD and let me know if you would be interested in this opportunity.

JD:

Rate/Compensation: W2 Hourly (No benefits) $28.50/hr or C2C $31.50/hr or Compensation + Benefits $42,283 Annual

*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS TeamsRequired5Years

Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devicesRequired5Years

Ability to communicate effectively verbally and in writing with individuals and groupsRequired5Years

Experience working with help desk request tracking and reporting toolsRequired5Years

Strong Customer Service skills that include a "customer first" attitudeRequired5Years

Provide computer training for field staffDesired

Knowledge of computer/mobile device applications and how they operate in an enterprise environment.Desired

Experience with creating training documentation.Nice to have

Global Candidate Requirements

Skill

Required / Desired

Amount

of Experience

Questions

Description

Question 1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2Please list candidate's email address.

Question 3In what city and state does your candidate PERMANENTLY reside?

Question 4Is your candidate able to work onsite in Salem, VA daily M-F 8-5pm? This is REQUIRED.

Question 5Does your candidate possess a valid drivers license and a clean driving record? This is REQUIRED.

Question 6How soon after an offer can your candidate start?

Thanks & Regards,

Niketa Ganju

T: 908 256 4984

E: niketa.ganju@talentechdigital.com

Company DescriptionTalenTech Digital is a Northern Virginia-based IT staffing and consulting company.

Company Description

TalenTech Digital is a Northern Virginia-based IT staffing and consulting company.