Job Description
Responsibilities
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- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
- Assist with AV setup for internal meetings and events
- Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
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Requirements
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- AV support experience
- Experience with administration of Apple computer products using enterprise management tools
- Knowledge and hands-on experience managing Windows laptops and desktops
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
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