Job Description
Job Description
Be Part Of A High-Performing Team
Join a global technology-driven organization supporting critical manufacturing and business operations. This onsite IT team helps keep employees, devices, and local infrastructure operating reliably across multiple facilities. The environment combines hands-on technical troubleshooting with customer-facing support, cybersecurity compliance, endpoint management, and local infrastructure projects, making this a strong opportunity to build broad enterprise IT experience.
What's In Store For You
- Engagement: W2 only (no C2C/1099).
- Work model: Fully onsite in Charleston, South Carolina.
- Standard business hours with occasional evening or weekend support.
- Primary assignment at one location while supporting a total of five nearby sites.
- Approximately 10–15% local travel, with other supported locations up to an hour away; mileage is reimbursed.
- Year-long assignment offering exposure to enterprise desktop support, endpoint security, networking, mobility, and manufacturing IT operations.
How You Will Make An Impact
- Serve as a primary onsite IT resource for end users, resolving desktop, laptop, mobile device, printer, software, and connectivity issues.
- Manage incidents and service requests through the ticketing system while escalating more complex infrastructure issues appropriately.
- Configure, image, deploy, replace, and troubleshoot Windows computers and manufacturing workstations.
- Perform Active Directory administration, device configuration, access setup, and domain-related support.
- Help maintain endpoint security and management technologies, including Tanium and CrowdStrike.
- Troubleshoot basic TCP/IP, DNS, DHCP, wireless, switch-port, and network connectivity issues.
- Support mobile devices, SOTI device management, Zoom Rooms, Microsoft 365, and printing services.
- Maintain accurate asset inventories and assist with endpoint, Active Directory, security, backup, and access audits.
- Participate in local IT projects, infrastructure upgrades, equipment installations, and moves/adds/changes.
- Educate users on corporate technology standards, security requirements, device usage, and available IT services.
Are You an Experienced Desktop Support Professional Ready to Make an Impact?
- Bring 0–3 years of desktop support, deskside support, or IT help desk experience.
- Have hands-on familiarity with Windows 10/11 and troubleshooting end-user hardware and software.
- Understand Active Directory, including basic computer and user account administration.
- Have foundational knowledge of TCP/IP, DNS, DHCP, and network connectivity troubleshooting.
- Be comfortable configuring, deploying, imaging, and replacing desktops and laptops.
- Exposure to endpoint security or management platforms such as Tanium and CrowdStrike is highly valuable.
- Experience with Microsoft 365, mobile device support, printing, and collaboration technology is beneficial.
- Manufacturing or large enterprise IT support experience is preferred.
- An associate degree in Information Technology, Computer Science, or a related discipline is preferred; equivalent practical experience may also qualify.
- Bring strong customer service, troubleshooting, communication, documentation, and time-management skills.
- Be comfortable working independently onsite while following established IT and cybersecurity procedures.