Job Description
We are looking for an experienced IT Support Engineer for a long-term opportunity supporting a leading organization in Knoxville, TN
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Location: Knoxville, TN
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Work Arrangement: 100% Onsite
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Position: IT Support Engineer
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Duration: Long-Term
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Key Responsibilities:
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- Provide first-level technical and desktop support to end users
- Troubleshoot Windows, hardware, software, and basic network issues
- Monitor and resolve incidents and service requests
- Troubleshoot laptops, desktops, printers, and peripherals
- Manage and update support tickets
- Escalate complex technical issues to appropriate L2/L3 teams
- Maintain accurate documentation and follow IT support processes
- Provide professional and customer-focused onsite support
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Required Skills:
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- 1–5 years of experience in L1, Desktop Support, Help Desk, Service Desk, or IT Support
- Strong Windows 10/11 troubleshooting skills
- Knowledge of hardware and software troubleshooting
- Basic networking knowledge — TCP/IP, DNS, DHCP, VPN
- Active Directory / Azure AD / Entra ID experience
- Experience with ticketing systems such as ServiceNow, Jira, Remedy, etc.
- Strong troubleshooting and communication skills
- Ability to work independently in an onsite environment
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