End User Services (IT Support) Analyst

Job Description

End User Services (IT Support) Analyst Overview

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• The End User Services (IT Support) Analyst will provide technical support for workstation hardware and applications in a dynamic financial services environment.

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• Collaborate with a team to ensure seamless operations across trading floor and firm-wide end-user systems.

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• Support market data and trade execution platforms, ensuring optimal functionality and reliability.

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• Perform daily operational procedures, including system checks and troubleshooting workflows.

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• Contribute to a hybrid work environment with occasional coverage in alternate office locations.

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• Engage in a fast-paced setting, managing multiple projects and priorities effectively.

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• Work closely with experienced professionals to enhance technical skills and industry knowledge.

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• Participate in team meetings and collaborate to improve operational processes.

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End User Services (IT Support) Analyst Key Responsibilities & Duties

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• Install, maintain, and troubleshoot workstation hardware and software applications.

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• Provide support for market data and trade execution platforms to ensure operational efficiency.

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• Execute daily system status checks and manage trouble ticket workflows effectively.

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• Collaborate with team members to address technical challenges and improve processes.

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• Participate in off-hours support rotation to maintain system availability.

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• Conduct inspections of data centers and ensure compliance with operational standards.

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• Assist in printer and mobile device management, ensuring seamless user experience.

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• Engage in training and development opportunities to stay updated on industry trends.

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End User Services (IT Support) Analyst Job Requirements

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• Bachelor’s degree in Computer Science or related field is required.

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• Minimum of 2 years of experience in workstation technical support; financial services experience preferred.

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• Proficiency in Microsoft Windows 11 and Office 365 applications.

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• Strong problem-solving skills and ability to troubleshoot hardware and software issues.

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• Familiarity with market data applications such as Bloomberg and Refinitiv is advantageous.

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• Experience with Backup, Desktop Patching, VMware, or Ivanti product suite is desired.

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• Excellent interpersonal and communication skills, both verbal and written.

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• Ability to work independently and collaboratively in a fast-paced environment.

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