Job Description
Job Description
Key Responsibilities
- Guide school district staff through customer-approved device, browser, assessment client, and network connectivity checks.
- Troubleshoot installation, access, and configuration issues.
- Track technical readiness, document issues, and follow up through resolution or escalation.
- Conduct technical walkthroughs using customer-approved instructions and materials.
- Coordinate with the Project Manager to communicate technical issues, readiness status, and progress.
Qualifications
- Hands-on IT support experience with Windows, ChromeOS, web browsers, and network connectivity.
- Ability to troubleshoot remotely and clearly explain technical procedures to nontechnical users.
- Strong documentation, organizational, and follow-through skills.
- Experience supporting school districts or online assessment platforms preferred.
- Must reside and perform all work within the continental United States and be authorized to work in the United States without employer sponsorship.
This is a part-time position