Job Description
Job DescriptionWho we are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
- Cloud Solutions.
- Datacenter Excellence.
- IT Management.
- Cybersecurity.
- Data Governance and Analytics.
What you will do:
- The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
- You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
- We are looking for an energetic, enthusiastic, highly motivated and organized individual.
- A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
- Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
- Providing installation and upgrading services of hardware and software.
- Diagnosing end user system failures and implementing repair solutions.
- Diagnosing printer and other peripheral device failures and implementing repair solutions.
- Troubleshooting network devices to ensure connectivity from the PC to the network.
What do you need to succeed:
- Two to three years of desk side support experience including the ability to fix printers, desktops and laptops.
- Excellent troubleshooting capability.
- Experience in using the following PROTOCOLS: DHCP, and DNS.
- Familiar with IPCONFIG and all its switches.
- Bitlocker, and the Bitlocker Command Console.
- Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
- Wired and wireless network experience.
- Excellent history of responding to service requests and trouble incidents.
- Ability to communicate technical information to non-technical audiences.
- Excellent verbal and written communication skills.
- Solid documentation skills.
- Ability to complete assignments with minimal supervision.
- Ability to search internally/externally for support information.
- Team and customer-oriented attitude.
- Excellent attendance and schedule adherence history.
- Ability to walk and bend and perform labor-related duties of connecting computer equipment.
- Ability lift to 50 lbs. when moving electronic equipment.
- All lifts over 25 lbs. require two or more employees to perform the task.
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What you’ll get:
- Work with brilliant minds, often within a global capacity.
- Comprehensive Benefits package that includes 401(k), paid time off, medical, dental and vision insurance.
Contact info: hiring@npousa.com.
About NPO USA:If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn and acquire new skills!