Help Desk/Desktop Support Analyst

Job Description

Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Okemos, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering dependable customer service. The role supports a real estate and property environment and focuses on maintaining smooth desktop operations, timely issue resolution, and consistent user support across Microsoft-based systems.

Responsibilities:
• Respond to user support requests and manage service desk tickets through resolution in a timely and detail-oriented manner.
• Troubleshoot desktop, laptop, and peripheral issues involving Microsoft Windows environments and related business applications.
• Support account access tasks, including user administration and basic maintenance within Active Directory.
• Diagnose and resolve Windows 10 system problems, escalating more complex incidents when necessary.
• Provide hands-on and remote assistance to employees experiencing technical difficulties with devices, software, or connectivity.
• Document incidents, solutions, and recurring issues clearly to improve support efficiency and knowledge sharing.
• Assist with workstation setup, configuration, and routine maintenance to ensure reliable daily operations.• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Microsoft Windows and Windows 10 troubleshooting techniques.
• Familiarity with Active Directory for basic user account and access support.
• Ability to investigate and resolve common technical issues using structured troubleshooting methods.
• Experience handling and updating service desk tickets with accurate documentation.
• Strong communication skills and a customer-focused approach to end-user support.