Information Technology Help Desk Technician II
Job Description
We’re Hiring: Help Desk Technician II
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ELDR is looking for an experienced Help Desk Technician II to support our senior housing customers and internal technical teams.
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This role is ideal for someone with hands-on technical support experience who can troubleshoot customer issues, support escalations, coordinate with field technicians, and help maintain reliable technology systems for healthcare and senior living environments.
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Location: Twin Cities / St. Paul, MN area
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Schedule: Monday–Friday, 8:00 AM–5:00 PM
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Position Type: Full-Time
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Pay Range: $25–$35/hour, based on experience and skill level
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What you’ll be doing:
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• Provide Tier 2 technical support for customer technology issues
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• Troubleshoot escalated tickets involving Microsoft 365, phones, Wi-Fi, networks, cameras, access control, nurse call, wander management, voice systems, and related technologies
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• Support remote troubleshooting with customers and field technicians
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• Review ticket notes, identify next steps, and help drive issues to resolution
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• Coordinate with vendors, manufacturers, engineers, and project teams when needed
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• Assist with user accounts, device setup, password resets, permissions, and basic system administration
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• Help document common fixes, support procedures, and escalation steps
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• Communicate professionally with senior housing staff, administrators, and internal team members
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• Ensure service tickets are updated accurately and closed out properly
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What we’re looking for:
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• 2+ years of help desk, desktop support, IT support, low voltage support, or similar technical experience
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• Strong troubleshooting skills across computers, networks, phones, cloud systems, and connected devices
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• Experience with Microsoft 365, Windows devices, basic networking, and remote support tools
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• Ability to communicate technical information clearly and professionally
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• Strong documentation and ticket management skills
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• Ability to prioritize support requests and manage multiple open issues
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• Customer-focused mindset and professional phone/email communication
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• Experience with senior housing, healthcare technology, nurse call, access control, CCTV, VoIP, or Wi-Fi systems is a plus
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Why ELDR?
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ELDR provides technology solutions that support safety, communication, and daily operations for senior housing communities. This role gives you the opportunity to work with a wide range of systems while helping customers who rely on technology every day.
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Benefits may include:
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• Health and dental insurance
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• 401(k) retirement match
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• Training and career development
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• Supportive team environment
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• Bonus eligibility depending on role and company performance
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Interested in joining the ELDR team? Apply today or reach out to learn more.