Job Description
The Property Manager is responsible for overseeing the daily operations, administration, and financial performance of a Class A commercial property. This individual will ensure exceptional customer service, effective property maintenance, lease compliance, financial accountability, and strong vendor relationships. The ideal candidate is highly organized, professional, and proactive, with the ability to manage multiple priorities while maintaining positive customer relationships and maximizing property performance.
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Responsibilities
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Customer Relations and Property Management
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- Oversee daily property operations, including customer relations, move-ins and move-outs, tenant improvements, and coordination of maintenance activities.
- Deliver exceptional Class A customer service while identifying opportunities to enhance tenant satisfaction, property appearance, and overall building performance.
- Manage vendor contracts, competitive bidding, and service quality for security, janitorial, landscaping, and other property services.
- Partner with engineering teams to oversee preventive maintenance, fire and life safety systems, energy management, and environmental compliance.
- Conduct regular property inspections, address safety concerns, ensure regulatory compliance, and communicate building updates to tenants and ownership.
- Coordinate with leasing, construction, parking, and senior management teams while overseeing property administration and assigned staff responsibilities.
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Lease Administration
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Administer commercial and retail leases, ensuring compliance with tenant and ownership obligations, including rent escalations, renewals, expirations, amendments, fees, and required notifications.
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Property Accounting
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- Oversee monthly financial reporting using Yardi, ensuring accuracy and timely submission of property financial information.
- Review operating statements, expense variances, capital expenditures, and tenant improvement reports to identify opportunities to improve net operating income and cash flow.
- Collaborate with accounting teams to prepare monthly, quarterly, and annual financial reporting packages for ownership.
- Prepare annual operating budgets, tenant rent letters, year-end reconciliations, CAM charges, operating expense adjustments, and tenant billbacks.
- Monitor utility expenses, submetering reports, tenant reimbursements, and other property-related financial obligations.
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Qualifications
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- Minimum of 5 years of property management experience overseeing Class A multi-tenant office buildings; tenant improvement and construction management experience preferred.
- Residential Property Managers WILL NOT qualify for this role.
- High school diploma or GED required; bachelor's degree preferred.
- Strong financial management skills, including operating budgets, financial reporting, expense analysis, forecasting, and year-end reconciliations.
- Proficiency in Microsoft Office, particularly Excel; experience with Yardi property management software preferred.
- Excellent organizational, communication, and customer service skills, with the ability to manage multiple priorities and respond promptly to property needs and emergencies.
- Professional designation through BOMA or IREM preferred; valid driver's license required.
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