Job Description
NOC Analyst – Tier 2 | Annapolis, MD | Onsite
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MSR Technology Group is hiring an experienced NOC Analyst for a long-term contract opportunity with potential Contract-to-Hire.
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Location: Annapolis, MD – 100% Onsite
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Pay: $35/hr W2 + Benefits
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Shift: 11:00 PM – 7:30 AM EST | Mid/Overnight Shift
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Schedule: 24x7x365 operation – weekends & holidays may be required
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Contract: Long-Term | Contract-to-Hire possible
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Education: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1–2 years relevant experience
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What You’ll Do
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- Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits
- Monitor network performance and coordinate with telecom providers for service restoration
- Troubleshoot and resolve Tier 2 network/system incidents
- Work with incident management tools and maintain accurate incident documentation
- Troubleshoot Cisco devices, TCP/IP, HSRP and BGP
- Support high-availability network and data communication environments
- Escalate complex issues and collaborate with senior NOC/network engineers
- Provide strong customer support while managing multiple incidents and priorities
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Required Skills
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- Network+ Certification
- Strong knowledge of TCP/IP networking
- Hands-on experience troubleshooting Cisco devices
- Experience with HSRP/BGP
- Understanding of ITIL/ITSM
- Strong troubleshooting, communication, multitasking and attention-to-detail skills
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Preferred
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- CCNA
- Remedy / Netcool
- ServiceNow
- Microsoft Office 365
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NOC Training
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The selected candidate will be cross-trained across three NOC functions:
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Transport | DataLink | Applications
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Training will cover network monitoring, ground station/data-link systems, routers, circuits, firewalls and application/message-flow monitoring.
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Interested candidates can send their resume to Sravan – sravan@msrtechnologies.com
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MSR Technology Group is an Equal Opportunity Employer.