Digital Print Project Manager/Customer Service

Job Description

VSEEN | New York, NY | On-site

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About VSEEN

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VSEEN is a leading marketing, print production, events, and visual merchandising company specializing in high-quality printed assets, packaging, retail displays, branded experiences, and custom production solutions.

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We are looking for an experienced Digital Print Project Manager / Customer Service professional who understands the print process, can manage multiple projects from start to finish, and enjoys building strong client relationships.

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The Role

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The Digital Print Project Manager will manage digital print projects from the initial client inquiry through quoting, proofing, production, delivery, and final completion. This position serves as a key liaison between the customer, Sales, Production, and Management to ensure projects are delivered accurately, on time, and profitably.

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Responsibilities

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• Manage print and specialty projects from initial request through final delivery.

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• Review customer specifications, identify requirements, and provide accurate quotes within 24–48 hours.

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• Guide clients on the best production methods, materials, specifications, and solutions.

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• Coordinate proofs, production schedules, deliveries, and project details.

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• Maintain strong, professional relationships with customers and ensure their expectations are met.

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• Communicate effectively with Sales, Production, Management, and other internal departments.

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• Serve as a knowledgeable resource regarding digital and offset printing capabilities and processes.

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• Negotiate pricing, timing, specifications, and deliverables with clients and vendors.

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• Identify opportunities to generate additional revenue through client relationships and project recommendations.

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• Track quotes, won/lost business, jobs, errors, and other project information using established systems.

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• Work with internal departments to ensure a smooth process from inquiry through invoicing and payment.

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• Manage multiple projects and priorities in a fast-paced production environment.

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• Escalate issues appropriately and proactively resolve problems before they impact the customer.

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Qualifications

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• 5+ years of experience in print production, print project management, customer service, or print buying.

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• Strong knowledge of digital and offset printing processes.

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• Understanding of print specifications, materials, finishing, and production requirements.

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• Strong organizational and time-management skills with the ability to prioritize multiple projects.

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• Excellent verbal and written communication skills.

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• Strong customer service and relationship-building skills.

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• Ability to negotiate effectively with customers and vendors.

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• Ability to remain calm and solution-oriented under pressure.

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• Strong attention to detail and follow-through.

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• Ability to work independently while also collaborating effectively with a team.

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• Comfortable following established processes and systems.

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• Graphic design knowledge and familiarity with Adobe Creative Suite is a plus.

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• Purchasing and vendor management/negotiation experience is a plus.

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What we’re looking for

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The ideal candidate is someone who understands that successful print project management is about more than moving a job through production. You are organized, responsive, commercially minded, and comfortable communicating with both customers and internal production teams. You know how to anticipate problems, find solutions, and keep projects moving.