Job Description
Job Description
Robert Half is seeking an experienced IT Support Analyst II to support a client in the benefits administration and technology industry. This role will provide day-to-day technical support across a Windows-based environment, with a focus on Microsoft 365, Single Sign-On (SSO), Active Directory, applications, and endpoint-related issues.
Duration: 3-month contract, with potential to extend or convert
Location: North Seattle, Washington (100% onsite)
Pay rate: $28-$32/hourly
Responsibilities
- Provide day-to-day technical support across Windows OS, Microsoft 365, SSO, and Active Directory.
- Troubleshoot user access, account, authentication, application, and endpoint-related issues.
- Support a hybrid Active Directory environment, including user accounts, permissions, and access-related troubleshooting.
- Provide basic troubleshooting and support across the Microsoft 365 environment.
- Assist with application upgrades and ongoing application maintenance.
- Support the IT team with ongoing and upcoming technology projects.
- Troubleshoot hardware, software, and application issues and take ownership through resolution or appropriate escalation.
- Document and manage support requests through Jira.
- Provide technical support to employees as the organization continues expanding its return-to-office presence.
- Hands-on experience supporting Windows operating systems.
- Experience troubleshooting Single Sign-On (SSO) and user authentication issues.
- Experience supporting Active Directory in a hybrid environment.
- Working knowledge of Microsoft 365, including basic troubleshooting.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and take ownership of support issues.
- Strong communication and customer service skills.
- Adaptable and comfortable supporting users through organizational and technology changes.
Preferred Qualifications
- Experience supporting application upgrades and ongoing maintenance.
- Familiarity with macOS.
- Experience working with Jira or a similar ticketing platform.